Workforce Manager (all genders) initially limited to 1 year

At Zalando, our logistics operations thrive on exceptional talent and seamless collaboration. As a Workforce/Staffing Manager, you will play a pivotal role in ensuring the right talent meets the dynamic demands of our logistics centres in Germany. By building strong relationships with external staffing providers and internal stakeholders, you’ll enable us to deliver the exceptional customer experiences Zalando is known for.

This position can be based at any of our locations in Berlin , Erfurt , Mönchengladbach , Gießen or Lahr.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring – we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

1. Work with external staffing providers to match labour supply with demand at our logistics centres.
2. Collaborate with logistics stakeholders to optimise workforce planning at our German hubs.
3. Build strategic partnerships with temporary staffing agencies, which includes selecting, negotiating, and renegotiating terms, setting KPIs, and analysing market trends.
4. Monitor vendor relationships to ensure compliance with SLAs and business goals.
5. Conduct agency performance reviews by setting KPIs, evaluating results, and holding regular review meetings with suppliers.
6. Analyze workforce planning requirements, recruitment strategies, and continuous improvement initiatives while preparing reports and statistics for internal and business communications.
7. Partner with cross-functional teams (Operations, P&O, WoCo, Controlling, Finance, InPro, and Legal) to drive collaboration and achieve shared goals.
8. Act as the main point of contact for all staffing and temporary employment topics in our German logistics hubs.

WHAT YOU NEED TO BRING

1. At least 5 years of experience in workforce planning in a fast-paced environment (logistics experience is a plus).
2. Good understanding of e-commerce and logistics.
3. Proven ability to negotiate contracts with temporary staffing providers and set enforceable KPIs.
4. Experience in project and process management, ideally in a corporate setting.
5. Excellent stakeholder management skills and the ability to influence at all levels.
6. Excellent organisational and analytical skills, including advanced Excel skills.
7. Fluent German (C1 or higher) and strong English skills.
8. Willingness to travel within Germany.

If you think you have what it takes, we encourage you to apply even if you don’t meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer:

• Employee shares program.
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners.
• 2 paid volunteering days a year.
• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration.
• Work from abroad for up to 30 working days a year.
• 27 days of vacation a year to start.
• Relocation assistance available (subject to prior agreement).
• Family services, including counseling and support.
• Health and wellbeing options (including Gympass).
• Mental health support and coaching available.
• Drive your development through our training platform and biannual peer-to-peer review.

Please note that all applications from this job page must be completed using the online form – we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases, we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.

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