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- Aufgaben: Be the go-to advisor for customers, driving AI solutions and maximizing their value.
- Arbeitgeber: Join SAP, a leader in business software, committed to innovation and collaboration.
- Mitarbeitervorteile: Enjoy flexible work options, a caring team environment, and various benefits tailored for you.
- Warum dieser Job: Make an impact by helping customers succeed with AI while growing your skills in a supportive culture.
- Gewünschte Qualifikationen: Bring strong relationship-building skills, cloud software experience, and a Bachelor's degree or equivalent.
- Andere Informationen: Work from any SAP location in Germany and be part of a diverse, inclusive team.
Senior Solution Customer Success Manager (f/m/d) for SAP Business AI
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
All SAP Locations in Germany like Berlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Hallbergmoos etc. are possible.
WHAT YOU’LL DO
- Act as a trusted advisor to assigned accounts in your Market Unit maximizing customer lifetime value by driving consumption of AI units and focusing on value driven business outcomes.
- Build deep executive relationships and earn trusted advisor status with customers.
- Identify new opportunities for customers to leverage new or expanded SAP solutions.
- Mitigate churn and manage renewals of SAP solutions/services.
- Identify sales leads and support sales in expansion and upsell efforts.
- Manage through crisis and de-escalate customer situations.
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
- Advise stakeholders on best practices and strategies for data management, data governance, and AI implementation.
WHAT YOU BRING
- Strong executive presence and relationship building skills.
- Deep knowledge of business models, strategies, and line of business processes.
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
- Experience with cloud software solutions and delivery models.
- Expert level buying center/Lines of Business domain expertise.
- Ability to apply risk-mitigation strategies to customer situations.
- Knowledge of SAP solutions portfolio and the business processes they enable.
- Some technical understanding for assigned solution area to address technical issues with customers.
- Full working proficiency in German and Business English, with proficiency in additional languages considered a plus.
- Bachelor’s degree or equivalent required.
- Experience in business software.
- Knowledge of SAAS and IAAS processes.
- Strong program/project management and governance skills.
- Relationship-driven mindset with excellent verbal and non-verbal communication skills.
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
- Experience in forecasting of consumption plans.
- Understanding how to position SAP’s broad Business AI portfolio across lines of business and industries.
- SAP Business Technology Platform, SAP Signavio and/or SAP S/4HANA background desired.
- Ability to identify and drive sales opportunities in collaboration with Account Executives (f/m/d) and Solution Sales Executives (f/m/d).
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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Senior Solution Customer Success Manager (f/m/d) for SAP Business AI Arbeitgeber: SAP SE
Kontaktperson:
SAP SE HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Solution Customer Success Manager (f/m/d) for SAP Business AI
✨Tip Number 1
Fokussiere dich auf den Aufbau von Beziehungen zu Führungskräften in der Branche. Nutze Plattformen wie LinkedIn, um mit Entscheidungsträgern in Kontakt zu treten und dein Netzwerk zu erweitern. Zeige Interesse an ihren Herausforderungen und biete Lösungen an, die SAP Business AI betreffen.
✨Tip Number 2
Informiere dich über die neuesten Trends und Entwicklungen im Bereich KI und Cloud-Software. Halte dich über SAPs Produktportfolio auf dem Laufenden, insbesondere über SAP Business Technology Platform und SAP S/4HANA, um fundierte Gespräche führen zu können.
✨Tip Number 3
Bereite dich darauf vor, komplexe Kundenanliegen zu besprechen. Übe, wie du schwierige Situationen deeskalieren kannst, und entwickle Strategien zur Risikominderung, um das Vertrauen der Kunden zu gewinnen und zu festigen.
✨Tip Number 4
Nutze jede Gelegenheit, um deine Fähigkeiten im Projektmanagement und in der Governance zu demonstrieren. Zeige, dass du in der Lage bist, sowohl interne als auch externe Stakeholder zu koordinieren und dabei den Fokus auf wertschöpfende Ergebnisse zu legen.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Solution Customer Success Manager (f/m/d) for SAP Business AI
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Solution Customer Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences that demonstrate your ability to build executive relationships, manage customer situations, and drive renewals and expansions. Use specific examples that showcase your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of SAP's culture and values. Emphasize your relationship-driven mindset and your experience with cloud software solutions. Make sure to connect your background with the company's mission to help the world run better.
Highlight Language Proficiency: Since full working proficiency in German and Business English is required, make sure to clearly state your language skills in your application. If you have proficiency in additional languages, mention them as well to strengthen your application.
Wie du dich auf ein Vorstellungsgespräch bei SAP SE vorbereitest
✨Show Your Executive Presence
As a Senior Solution Customer Success Manager, it's crucial to demonstrate strong executive presence. Practice articulating your thoughts clearly and confidently, as this will help you build trust with potential clients and showcase your ability to handle complex discussions.
✨Highlight Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with clients in the past. Emphasize your ability to act as a trusted advisor and how you've driven customer success through collaboration and understanding their needs.
✨Demonstrate Your Knowledge of SAP Solutions
Familiarize yourself with SAP's portfolio, especially in relation to Business AI, SAP S/4HANA, and the Business Technology Platform. Be ready to discuss how these solutions can drive value for customers and how you've leveraged similar technologies in your previous roles.
✨Prepare for Crisis Management Scenarios
Think of specific instances where you've managed difficult customer situations or de-escalated conflicts. Be prepared to discuss your approach to risk mitigation and how you ensure customer satisfaction even in challenging circumstances.
