Employee (m/f/d) Helpdesk / IT support

spectrumK is the innovative specialist with a high level of expertise in the SHI service landscape. Over 90 percent of statutory health insurance companies rely on our services. With our interdisciplinary team, we create unbeatable benefits for our customers with intelligent solutions. Together, we work towards the goal of providing better care for people with statutory health insurance. To achieve this, we rely on a corporate culture that puts our employees at the center. This includes distinct opportunities for participation as well as plenty of room for personal development. We see ourselves as a company that strives for holistic change. We cordially invite all employees to join us. The spectrumK group of companies includes InGef GmbH and SIDA Service GmbH.

The IT Helpdesk team is the first point of contact for employees and service providers in the event of questions or problems and, together with the IT Infrastructure team, is responsible for ensuring a functioning IT infrastructure, planning and development of IT systems for customers and employees at the locations of the spectrumK group of companies.

We are looking for our Schwerin location or our Berlin location or our Essen location and/or in hybrid working at the earliest possible date for a

Employee (m/f/d) Helpdesk / IT Support

We are looking for a motivated helpdesk employee to support our customers and employees with technical problems and inquiries. The ideal candidate will have sound IT knowledge, particularly in the application of ITIL processes and Microsoft 365 applications (M365). Tasks will include processing support tickets, managing user requests and providing technical solutions. There is a particular focus on the support and application knowledge of Microsoft 365 applications such as Outlook, Teams, SharePoint, OneDrive and other tools that ensure smooth operation in the company.

YOUR TASKS

• Customer support: Direct communication with users by phone, email and remote support tools to solve IT problems
• Processing IT tickets: managing and processing support requests via a ticket system in compliance with ITIL processes
• Supporting end users: managing and processing support requests via a ticket system in compliance with ITIL processes
• User administration: Administration of user accounts, roles and authorizations via Entra ID, Active Directory and Microsoft 365, incl. basic knowledge of PowerShell
• Support and troubleshooting: in the Microsoft 365 Suite, especially in applications such as Outlook, Teams, SharePoint, OneDrive, Powerautomate and other M365 tools
• Documentation: creating and maintaining IT documentation and knowledge databases
• Citrix VDI: user support and user administration

YOUR PROFILE

• ITIL knowledge: Solid understanding of ITIL processes (ideally ITIL certification) to ensure structured IT support
• Helpdesk experience: At least 2 years‘ experience in IT support or in a comparable position with a focus on end user support
• Technical knowledge: Very good knowledge of Microsoft 365, especially the applications Outlook, Teams, SharePoint, OneDrive and other tools of the suite, as well as Entra ID (Azure Active Directory) and Active Directory onPrem
• PowerShell knowledge: Basic knowledge of PowerShell to automate and solve administrative tasks, development and use of PowerShell scripts to automate IT processes and solve problems more efficiently desirable
• Customer support skills: Strong service and customer orientation as well as a friendly, solution-oriented demeanor on the phone and via email
• Strong communication skills: Very good written and spoken German
• Problem-solving skills: Ability to analyze IT problems independently and solve them pragmatically, including the use of scripts
• Ability to work in a team: Good cooperation with other team members and a high willingness to learn
• Citrix: Basic knowledge in the use of Citrix Virtual Desktops

OUR OFFER

• A pleasant working atmosphere in a motivated and interdisciplinary team with a lively, open corporate culture and flat hierarchies
• Very good development and training opportunities
• Flexible working hours / mobile working
• Support for parents and carers to balance work and private life
• 30 days‘ vacation, increasing according to length of service, Christmas Eve and New Year’s Eve are company holidays
• Company pension scheme
• State-of-the-art office workplaces and very good public transport connections
• Further extras for employees: Corporate benefits – offers with special conditions from well-known manufacturers and brands as well as JobRad leasing

YOUR CONTACT PERSONS

• Manja Wentzel
  Tel: +49 30 586945-156
• Steffi Wicht
  Phone: +49 30 586945-159

YOUR APPLICATION

If this challenging position appeals to you, we look forward to receiving your complete application documents.

Berlin
Otto-Ostrowski-Strasse 5
10249 Berlin

Essen
Brunnenstrasse 15 – 17
45128 Essen

Schwerin
Am Grünen Tal 36 / House D
19063 Schwerin

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