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- Aufgaben: Provide top-notch tech support for users' computer systems, software, and hardware.
- Arbeitgeber: Join Avenga, a global finance company revolutionizing payment management solutions.
- Mitarbeitervorteile: Enjoy mentorship, training opportunities, and up to 21 days of unpaid time off.
- Warum dieser Job: Be part of a dynamic team that values growth, collaboration, and innovation in IT.
- Gewünschte Qualifikationen: 3+ years in IT support, expertise in Windows/Linux, and strong networking knowledge required.
- Andere Informationen: Fluency in German and English is a must; thrive in a supportive work environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Avenga is looking for an IT Technical Support Specialist. Our customer is a worldwide finance company. The client provides secure and efficient all-encompassing solutions for payment management, which encompass the distribution, handling, recycling, and storage of cash and other valuable assets.
As an IT Technical Support Specialist you will be responsible for continuous technical assistance and support for incoming queries and issues from end-users related to computer systems, software, and hardware.
Requirements:
- 3+ years of experience as an IT Helpdesk/IT Tech Support;
- Expertise in Windows and Linux system support and maintenance;
- Familiarity with Active Directory and Exchange;
- Knowledge of SCCM;
- Hands-on experience with LAN/WAN architecture, Firewall/VLAN configuration, NAT/Hardware-based load balancing, encryption and network security best practices;
- Knowledge of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS);
- Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment;
- German and English – Upper-Intermediate or higher.
Responsibilities:
- Manage the patching of network connections and ensure proper cabling for devices such as printers, monitors, and PCs;
- Oversee the moving and setup of equipment as needed, ensuring minimal disruption to operations;
- Install software applications on user devices and troubleshoot any software-related issues that arise;
- Configure laptops and desktops for end-users, ensuring they are set up according to organizational standards and user requirements;
- Provide support for Personal Digital Assistants (PDAs) onsite, addressing any technical issues or user inquiries.
Cooperation conditions:
- Everyone at Avenga is subject to professional growth via our mentorship program;
- Our specialists get regular performance reviews and technical assessments to identify development plans;
- The company provides extended training and certification opportunities;
- Opportunity to take up to 21 days of unpaid time off per year for any reason;
- Designated HR partner to support you with any HR-related matters on your way with Avenga.
Seniority level
Not Applicable
Employment type
Contract
Job function
Administrative
Industries
IT Services and IT Consulting
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IT Technical Support Specialist Arbeitgeber: Avenga
Kontaktperson:
Avenga HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Technical Support Specialist
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows and Linux systems, Active Directory, and SCCM. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your networking knowledge, especially regarding LAN/WAN architecture and network security best practices. Being able to discuss these topics during your conversation will show that you are well-prepared and knowledgeable about the technical aspects of the job.
✨Tip Number 3
Practice your communication skills in both German and English. Since the role requires upper-intermediate proficiency in both languages, being able to articulate your thoughts clearly in both languages will be a significant advantage during the interview process.
✨Tip Number 4
Prepare examples from your past experiences where you successfully handled technical issues or provided exceptional support. This will help you illustrate your problem-solving skills and ability to work under pressure, which are crucial for an IT Technical Support Specialist.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Technical Support Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Technical Support Specialist position at Avenga. Understand the key responsibilities and required skills, especially focusing on technical expertise in Windows and Linux systems, as well as network security.
Tailor Your CV: Customize your CV to highlight your relevant experience in IT support, particularly your 3+ years in Helpdesk or Technical Support roles. Emphasize your familiarity with Active Directory, Exchange, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle technical issues. Mention specific examples of how you've successfully resolved user queries and improved system performance in previous roles.
Highlight Language Proficiency: Since the role requires upper-intermediate proficiency in both German and English, make sure to clearly state your language skills in your application. If you have any certifications or experiences that demonstrate your language abilities, include those as well.
Wie du dich auf ein Vorstellungsgespräch bei Avenga vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows and Linux systems in detail. Highlight specific instances where you successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through your thought process when troubleshooting a problem. Use examples from your past experiences to illustrate how you prioritize tasks and manage multiple issues simultaneously.
✨Familiarize Yourself with the Company’s Services
Research Avenga and its client’s payment management solutions. Understanding their services will help you tailor your responses and show that you are genuinely interested in the role and the company.
✨Prepare for Language Proficiency Questions
Since the job requires upper-intermediate proficiency in both German and English, be ready to demonstrate your language skills. Practice discussing technical topics in both languages to ensure you can communicate effectively.
