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- Aufgaben: Lead the onboarding process for major grocery partners and optimize their product catalogs.
- Arbeitgeber: Join a fast-growing tech company revolutionizing retail with a focus on customer experience.
- Mitarbeitervorteile: Enjoy flexible hours, 30 days vacation, and discounts on Wolt orders in a cool Berlin office.
- Warum dieser Job: Be part of a collaborative team making a real impact in the retail sector while developing your expertise.
- Gewünschte Qualifikationen: No specific qualifications required; just bring your passion for customer service and learning.
- Andere Informationen: Work autonomously in a family-like startup atmosphere with plenty of career growth opportunities.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
As an Onboarding Specialist, you will play a pivotal role in ensuring the seamless onboarding of our key retail partners, particularly large grocery accounts. You will own the end-to-end onboarding process, focusing on initial category management and ensuring that our partners’ catalogs are accurately and attractively displayed on our platform. Your efforts will directly impact the customer experience, making sure the product catalog is optimized for quick delivery and marketplace success.
In addition to onboarding tasks, you will provide on-site training to ensure our most valued partners understand and effectively use our tools and processes. You’ll become the go-to expert on grocery quick delivery and marketplace operations, supporting our partners in achieving success and elevating Wolt’s retail offering.
You will work to the Onboarding Lead. Together, we are a highly committed, collaborative team dedicated to providing our retail partners with the best service and highest standards. Our goal is to strengthen the retail sector and offer our customers a platform where they can explore the retail diversity of their region within one app.
Tasks & Responsibilities
- End-to-End Onboarding: Coordinate, execute, and monitor the onboarding process for large grocery partners, ensuring smooth integration after contract signing to go-live.
- Category Management: Own initial category management for new partners, ensuring product selection aligns with customer needs and marketplace standards.
- Catalog Optimization: Ensure partner catalogs are accurate, complete, and displayed in a way that enhances the customer experience.
- Training and Enablement: Conduct on-site and virtual training sessions with key accounts, ensuring partners understand and effectively use our tools and processes.
- Expertise Development: Become a subject matter expert in grocery quick delivery and marketplace operations, sharing knowledge and best practices with the broader team.
- Process Improvement: Help to develop new concepts to improve the efficiency and effectiveness of onboarding.
- Cross-Functional Coordination: Collaborate with teams across Product, Photo, Account Management, and others to deliver an excellent partner experience.
What We Offer
- Cool office in the heart of Berlin.
- Autonomous work in a dynamic, international team.
- A fast-growing tech company with many career opportunities.
- Flat hierarchies in a family-like start-up atmosphere.
- Attractive salary package.
- Discount on Wolt orders.
- Modern work equipment (MacBook, iPad).
- Soft drinks, coffee, and fruit in the office.
- Comprehensive internal training opportunities.
- Weekly (virtual) all-hands meetings and regular team events.
- Flexible working hours and 30 days of paid vacation.
Our humble expectations
- Ideally experience in retail, grocery, or a similar field, with knowledge of category management and catalog optimization.
- Strong communication skills, with the ability to build trust and confidence with partners.
- Exceptional organizational and time management skills, with attention to detail.
- Comfortable working independently while collaborating across teams.
- Tech-savvy with a quick learning curve for new tools and systems.
- Passionate about improving processes, delivering quality results, and creating an excellent customer experience.
- Fluent in German and English; additional languages are a plus.
Next Steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that we do not accept applications sent by mail. You should submit your application through our careers website.
About Wolt
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Seniority level
Associate
Employment type
Full-time
Job function
Consulting
Industries
Software Development
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Customer Onboarding Specialist Arbeitgeber: Wolt
Kontaktperson:
Wolt HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Onboarding Specialist
✨Tip Number 1
Familiarize yourself with the grocery delivery landscape and marketplace operations. Understanding the nuances of this industry will help you stand out as a candidate who is not only passionate but also knowledgeable about the challenges and opportunities our partners face.
✨Tip Number 2
Highlight any experience you have in onboarding or training roles. Being able to demonstrate your ability to effectively train and support partners will show us that you can excel in this position and contribute to our team's success.
✨Tip Number 3
Showcase your skills in category management and catalog optimization. Providing examples of how you've successfully managed product selections or improved customer experiences in previous roles will make your application more compelling.
✨Tip Number 4
Emphasize your collaborative spirit and ability to work cross-functionally. We value team players who can coordinate with various departments, so sharing experiences where you've successfully collaborated with others will resonate well with us.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Onboarding Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Onboarding Specialist position. Highlight key responsibilities such as end-to-end onboarding, category management, and catalog optimization in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in onboarding processes, training, and cross-functional collaboration. Use specific examples that demonstrate your ability to enhance customer experiences and optimize product catalogs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and technology. Mention how your skills align with the company's goals and your enthusiasm for contributing to the success of their partners.
Highlight Training Experience: If you have experience conducting training sessions or workshops, be sure to emphasize this in your application. Detail how you’ve helped others understand tools and processes, as this is a crucial part of the role.
Wie du dich auf ein Vorstellungsgespräch bei Wolt vorbereitest
✨Understand the Onboarding Process
Make sure you have a clear understanding of the end-to-end onboarding process. Be prepared to discuss how you would coordinate and execute this for large grocery partners, as well as any previous experiences that relate to this.
✨Showcase Your Category Management Skills
Highlight your experience with category management and how you can ensure product selection aligns with customer needs. Think of examples where you've successfully managed product catalogs in the past.
✨Demonstrate Training Abilities
Since training is a key part of the role, be ready to share your approach to conducting training sessions. Discuss any relevant experiences where you’ve trained others, especially in a retail or tech environment.
✨Emphasize Collaboration and Communication
This role requires cross-functional coordination, so be prepared to talk about how you work with different teams. Share examples of successful collaborations and how you communicate effectively to deliver excellent partner experiences.
