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- Aufgaben: Provide technical support for NetApp products, troubleshooting complex issues and collaborating with teams.
- Arbeitgeber: NetApp is a leader in intelligent data infrastructure, turning disruption into opportunity for customers.
- Mitarbeitervorteile: Enjoy a healthy work-life balance, volunteer time off, and comprehensive health plans.
- Warum dieser Job: Join a diverse team where your problem-solving skills can shine and make a real impact.
- Gewünschte Qualifikationen: Requires 2+ years in UNIX/Storage administration and a relevant degree or equivalent experience.
- Andere Informationen: This is a recurring pipeline position, encouraging all to apply regardless of qualifications.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Summary
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging the NetApp AFF, FAS, and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre.
Job Requirements
- Troubleshoot complex issues related to NetApp FAS/AFF product line, customer environments, and NAS protocols (CIFS, NFS) that lower levels of support couldn’t resolve.
- Respond to post-sales customer support issues via phone/email/web/chat or internally through ActiveIQ Automated Case Generation.
- Research customer issues promptly and provide recommendations and action plans directly to customers.
- Collect and analyze multi-platform logs to identify issues and determine the root cause.
- Possess keen attention to detail, ability to remember patterns, and a strong interest in problem-solving.
- Collaborate with other Technical Support Engineers (level 1 & 2) to expedite solutions for customers.
- Escalate complex cases or those outside your area of expertise to Escalation Engineers.
- Utilize internal technical expertise, including higher-level engineers, knowledge base, and internal tools, to deliver effective solutions to customer issues. Additionally, publish new knowledge base articles and share best practices with Technical Support Centre staff while staying updated on new technologies and complementary storage applications.
Your Profile
- Requires a minimum of 2 years of related experience in UNIX, Storage administration, or technical support.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field, or equivalent work experience.
- Must have expertise in two or more of the following areas:
- UNIX/Linux configuration, administration, and technical support.
- Microsoft Windows environment configuration, system administration, and technical support.
- NAS and/or SAN storage and surrounding infrastructure.
- The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions.
- Server and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix).
This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets.
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Technical Support Engineer - German Speaker Arbeitgeber: NetApp
Kontaktperson:
NetApp HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Engineer - German Speaker
✨Tip Number 1
Familiarize yourself with NetApp's product lines, especially the AFF and FAS systems. Understanding their functionalities and common issues will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, particularly in UNIX/Linux environments and NAS protocols like CIFS and NFS. Being able to demonstrate your problem-solving abilities with real-world examples can set you apart from other candidates.
✨Tip Number 3
Engage with the NetApp community online. Join forums or social media groups where current employees discuss their experiences. This can provide valuable insights into the company culture and expectations.
✨Tip Number 4
Prepare to discuss your customer service experiences. Since this role emphasizes a strong customer service mentality, having specific examples of how you've successfully resolved customer issues will be crucial.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Engineer - German Speaker
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Support Engineer at NetApp. Highlight your problem-solving skills and technical expertise in your application.
Tailor Your CV: Customize your CV to reflect your experience with UNIX, storage administration, and technical support. Include specific examples of how you've diagnosed and resolved complex issues in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your ability to collaborate with teams and your eagerness to learn and grow within the company.
Submit Through the Official Website: Remember to submit your application through the NetApp company website. This is crucial for ensuring your application is reviewed and considered in a timely manner.
Wie du dich auf ein Vorstellungsgespräch bei NetApp vorbereitest
✨Show Your Problem-Solving Skills
As a Technical Support Engineer, you'll be expected to troubleshoot complex issues. Prepare examples from your past experiences where you successfully diagnosed and resolved technical problems, especially related to UNIX/Linux or storage systems.
✨Demonstrate Customer Service Mentality
NetApp values a strong customer service mentality. Be ready to discuss how you've handled customer interactions in the past, focusing on your ability to listen, empathize, and provide effective solutions.
✨Familiarize Yourself with NetApp Products
Research NetApp's AFF, FAS, and Hybrid Cloud product lines before the interview. Understanding their features and common issues will help you answer questions more effectively and show your genuine interest in the role.
✨Highlight Collaboration Experience
Collaboration is key at NetApp. Prepare to share instances where you've worked with other engineers or teams to solve problems or improve processes, emphasizing your ability to work well in a team environment.
