Digital Customer Experience Consultant - Content Strategy & Technology

Digital Customer Experience Consultant – Content Strategy & Technology

Join to apply for the Digital Customer Experience Consultant – Content Strategy & Technology role at ZS .

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a collective of thinkers and experts shaping life-changing solutions for patients, caregivers, and consumers worldwide. ZSers drive impact by bringing a client-first mentality to each engagement. We partner with clients to develop custom solutions and technology products that create value and deliver results across their business. Bring your curiosity, bold ideas, courage, and passion to ZS.

Our most valuable asset is our people . We value your personal interests, identities, and desire to learn as part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports.

Digital Customer Experience – Content Strategy & Technology Consulting

Our practice operates at the forefront of omnichannel transformation, from data optimization and analytics to AI-led orchestration and automation via enterprise technologies. Content is a rapidly growing area of investment, and ZS has developed solutions to improve content operations and enhance customer experience personalization. We support leading pharma companies in empowering healthcare professionals through content-led experiences to improve patient outcomes.

Our team works at the intersection of marketing and technology, fostering continuous innovation that benefits professional growth and client organizations. Responsibilities include:

• Developing standards, systems, and best practices for content creation, distribution, maintenance, retrieval, and repurposing across the content supply chain.
• Using AI, technology, and automation to optimize content effectiveness for pharma sales and marketing channels.
• Mapping and evolving content strategies aligned with business goals.

What You\’ll Do:

• Assess digital maturity through stakeholder interviews, discovery, and benchmarking.
• Evaluate content strategy and operations maturity, advising on process and technology improvements.
• Analyze performance data from marketing tactics and channels to generate insights and recommendations.
• Establish tagging standards for digital assets.
• Lead project delivery, including client engagement, quality control, team management, and timelines/budget adherence.
• Coordinate collaboration among client teams, offshore teams, and agencies.
• Identify and recommend innovations in content strategies, processes, and platforms.
• Support leadership in defining how ZS leverages technology and AI solutions, including implications for people, processes, and platforms.
• Translate vision into project proposals detailing solutions, approaches, timelines, and pricing.

What You\’ll Bring:

• 5+ years of consulting experience in technology and content operations, particularly in pharma.
• Experience with content creation, co-creation, and materials clearance in the pharma industry.
• Familiarity with digital marketing platforms (e.g., Adobe Campaign, SFMC, Veeva, Opentext, Sitecore, Adobe Experience Manager, Workfront, Veeva Promomats).
• Experience working with brand guidelines, content calendars, and leading Agile content teams.
• Knowledge of digital tactics like Search, Banners, Social, IVA, CLM.
• Fluency in English; proficiency in another European language is a plus.

Additional Skills:

• Preference for candidates with an MBA.
• Strong relationship-building skills across functions.
• Excellent communication, organization, analytical, planning, and leadership skills.
• Can-do attitude and ability to work in a fast-paced environment.

Perks & Benefits:

Comprehensive rewards including health, financial planning, leave, and professional development. Flexible work arrangements, combining remote and on-site work, are supported.

Travel:

Travel is required for client-facing roles, offering opportunities to build relationships and gain diverse experiences.

Considering applying?

We value diversity and encourage applicants from all backgrounds to apply, even if not all requirements are met. ZS is an equal opportunity employer.

To Complete Your Application:

Applicants must have or obtain work authorization and submit a full application including transcripts. No agency calls, please.

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