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- Aufgaben: Monitor IT support quality and enhance user experience with digital technology.
- Arbeitgeber: Join E.ON Digital Technology, a leader in sustainable energy solutions across Europe.
- Mitarbeitervorteile: Enjoy flexible work options, 30 days vacation, and opportunities for personal growth.
- Warum dieser Job: Be part of the energy transition and make a real impact with innovative technology.
- Gewünschte Qualifikationen: Degree in business administration, strong analytical skills, and fluent in German and English.
- Andere Informationen: Hybrid work model with travel opportunities across Europe.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
The Talent Acquisition Team will be happy to answer any questions you may have by E-Mail. We cannot consider applications by E-Mail. Thank you for your understanding.
Knowledge and Quality Manager IT Support (f/m/d)
You have a passion for technology and want to make the world a greener place?
Then become a playmaker and join our team as Knowledge and Quality Manager IT Support (f/m/d) at E.ON Digital Technology.
We play a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths by developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. We deliver sustainable technology solutions because…
… it’s on us to make new energy work!
Applications can only be submitted online via our portal. Please understand that we cannot consider applications that reach us by e-mail.
The team – your impact
Do you want to work with us on bringing our IT support to the next level? Then reinforce our team with your passion for digital technology and your exceptional analytical skills.
Your Role – meaningful & rewarding
- Monitor and examine the use of knowledge by users and agents in E.ON’s operational IT support to identify patterns, knowledge gaps and improvement opportunities.
- Conduct monthly sampling to evaluate IT support quality, by analysing E.ON’s operational service partner agent and process activities, against key performance indicators.
- Discuss quality levels and outcomes with service partners, and work with them to develop initiatives to improve quality measures.
- Work closely with product and service owners to promote knowledge creation and sharing, incorporating their input for IT support and knowledge management.
- Support the development, quality assurance, and enhancement of knowledge article content and resources.
- Increase the utilisation of artificial intelligence, search engines, and other technologies to consistently enhance the user experience.
Your Profile – authentic & open-minded
- Completed studies in business administration or a comparable qualification.
- Exceptional analytical skills and a high affinity for numbers.
- Several years of professional working experience in relevant positions.
- Strong project management skills.
- Mid-level understanding of modern digital technology.
- Experience in working in international, cross-functional teams.
- Fluent in German and English.
- High willingness to travel regularly in Europe.
Our Benefits – smart & useful
- Enjoy flexibility: You can combine coming to the office and working from home flexibly. It’s even possible to go on workation for up to 20 days per year within Europe.
- Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
- Get connected: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
- Recharge your battery: You have 30 days of paid vacation per year plus Christmas and New Year’s Eve off. Your battery still needs charging? You can exchange parts of your salary for more paid vacation or take a sabbatical.
- Elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.
- Think ahead: With our company pension scheme and a great insurance package we take care of your future.
- This is by far not all… We are looking forward to speaking with you about further benefits during the hiring process.
Inclusion: It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.
Type of contract: Permanent contract
Employment type: Full time
Work Model: Hybrid
Job number: 233650
As long as the position is advertised on our careers page, we are looking for suitable candidates (f/m/d). We look forward to receiving your application!
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Knowledge and Quality Manager IT Support (f/m/d) E.ON Digital Technology GmbH Arbeitgeber: E.ON Energie Deutschland GmbH
Kontaktperson:
E.ON Energie Deutschland GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Knowledge and Quality Manager IT Support (f/m/d) E.ON Digital Technology GmbH
✨Tip Number 1
Familiarize yourself with E.ON's digital transformation initiatives and how they relate to IT support. Understanding the company's goals will help you align your experience and ideas with their vision during discussions.
✨Tip Number 2
Highlight your analytical skills by preparing examples of how you've previously identified knowledge gaps or improved processes in IT support. Be ready to discuss these experiences in detail during the interview.
✨Tip Number 3
Showcase your project management experience, especially in cross-functional teams. Be prepared to explain how you have successfully led projects that required collaboration across different departments.
✨Tip Number 4
Since the role requires a mid-level understanding of modern digital technology, brush up on current trends and tools in AI and knowledge management. Being knowledgeable about these topics will demonstrate your commitment to enhancing user experience.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Knowledge and Quality Manager IT Support (f/m/d) E.ON Digital Technology GmbH
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Knowledge and Quality Manager IT Support position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your professional experience that aligns with the role. Focus on your analytical skills, project management experience, and any work you've done in international teams.
Showcase Your Passion for Technology: Express your enthusiasm for digital technology and how it can contribute to a greener future. Use specific examples from your past experiences to illustrate your passion and commitment to innovation.
Submit Your Application Online: Remember that applications must be submitted through the company's online portal. Ensure all documents are complete and formatted correctly before submitting, as applications sent via email will not be considered.
Wie du dich auf ein Vorstellungsgespräch bei E.ON Energie Deutschland GmbH vorbereitest
✨Show Your Passion for Technology
Make sure to express your enthusiasm for digital technology and how it can contribute to a greener future. Share specific examples of how you've used technology in previous roles to drive improvements or innovations.
✨Demonstrate Analytical Skills
Prepare to discuss your analytical skills in detail. Bring examples of how you've monitored and evaluated processes in the past, particularly in IT support or similar environments, and be ready to explain how you identified patterns and improvement opportunities.
✨Highlight Project Management Experience
Since strong project management skills are essential for this role, be prepared to talk about your experience managing projects. Discuss specific projects you've led, the challenges you faced, and how you ensured successful outcomes.
✨Emphasize Collaboration in International Teams
Given the international nature of the role, share experiences where you've successfully collaborated with cross-functional teams. Highlight any challenges you overcame and how you adapted to different working styles and cultures.
