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- Aufgaben: Join our pre-opening team to manage guest reservations and provide top-notch customer service.
- Arbeitgeber: Fairmont Udaipur Palace is a luxury hotel known for exceptional hospitality and stunning views.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and development in the hospitality industry.
- Warum dieser Job: Be part of an exciting journey, enhance guest experiences, and work in a vibrant team culture.
- Gewünschte Qualifikationen: A degree in Hospitality or related field is preferred; experience in customer service is a plus.
- Andere Informationen: We value diversity and are committed to creating an inclusive workplace.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Your Fairmont Journey Starts Here:
Are you someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
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Guest Communication:
- Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
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Reservation Management:
- Utilize the hotel’s reservation system to input and update guest information, room preferences, and special requests.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
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Sales and Upselling:
- Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
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Administrative Tasks:
- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
- Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
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Customer Service Excellence:
- Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
- Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
- Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
- Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
- Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.
Additional Information
Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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Reservations Executive Arbeitgeber: Accor Hotels
Kontaktperson:
Accor Hotels HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Reservations Executive
✨Tip Number 1
Familiarize yourself with the Fairmont brand and its values. Understanding our commitment to exceptional hospitality will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling guest inquiries. Practice responding to common reservation questions and scenarios to showcase your ability to provide excellent customer service.
✨Tip Number 3
Gain experience with reservation systems or software if you haven't already. Familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Highlight any previous experience in upselling or promoting services. Be prepared to discuss specific examples of how you've successfully enhanced guest experiences and contributed to revenue growth in past roles.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Reservations Executive
Tipps für deine Bewerbung 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations Executive at Fairmont Udaipur Palace. Familiarize yourself with guest communication, reservation management, and customer service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality, particularly in reservations or customer service roles. Emphasize your communication skills and any experience with reservation systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to exceptional service. Mention specific experiences that demonstrate your ability to handle guest inquiries and manage reservations effectively.
Highlight Relevant Skills: In your application, emphasize skills such as attention to detail, organizational abilities, and proficiency in computer systems. If you have additional language skills, be sure to mention them as they are a plus for this role.
Wie du dich auf ein Vorstellungsgespräch bei Accor Hotels vorbereitest
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the company's commitment to exceptional guest experiences.
✨Demonstrate Communication Skills
Since the role involves responding to guest inquiries, practice articulating your thoughts clearly and professionally. Prepare to discuss how you would handle various guest scenarios, showcasing your ability to communicate effectively both verbally and in writing.
✨Highlight Your Organizational Skills
The position requires strong attention to detail and the ability to multitask. Be ready to share examples of how you've managed multiple responsibilities in a fast-paced environment, and explain your strategies for staying organized and efficient.
✨Prepare for Upselling Scenarios
Understand the importance of sales and upselling in this role. Think of ways you could promote hotel services and packages during the reservation process. Be prepared to role-play a scenario where you successfully upsell a room upgrade or additional amenities.
