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- Aufgaben: Join us as a Customer Care & Fashion Advisor, bridging tax and trading.
- Arbeitgeber: We prioritize employee security with stable relationships and a supportive work environment.
- Mitarbeitervorteile: Enjoy 30 days annual leave, financial extras, flexible hours, and home office options.
- Warum dieser Job: Be part of a dynamic team, impacting trading activities in a global context.
- Gewünschte Qualifikationen: Must have a degree in business administration focused on taxes and passed the German tax advisor exam.
- Andere Informationen: Fluency in English and German is essential; IT affinity is a plus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Munich office.
WHAT YOU WILL DO
- Advisory and support services for our international premium clients concerning the order process
- Answering customer requests (phone calls and e-mails)
- Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
- Continuous improvement of internal processes
- Close cooperation with our Payment, Warehouse and Shipping departments
WHO YOU ARE
- Native verbal and written knowledge of US or UK English to support our customer, additional languages would be considered a plus
- First experience in the customer care or any other service oriented industry
- Conscientiousness when dealing with customer-data
- Flexibility and ability to work under pressure, capacity for teamwork
- Proactive, good organizational skills and time management
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office / Mobile office abroad (job and position permitting)
- Language & e-learning courses
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card & shuttle service
- Individual support on mental health & well-being (e.g. compatibility work and family life)
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
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English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich Arbeitgeber: mytheresa
Kontaktperson:
mytheresa HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich
✨Tip Number 1
Make sure to familiarize yourself with the specific tax regulations and compliance requirements related to trading activities in both Germany and internationally. This knowledge will not only help you stand out but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the tax consulting and corporate tax sectors, especially those who have experience in trading. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your practical experiences in tax advisory roles during interviews. Be ready to share specific examples of how you've successfully navigated complex tax issues or contributed to M&A transactions.
✨Tip Number 4
Highlight your communication skills by practicing how to explain complex tax concepts in simple terms. This is crucial for the role, as you'll need to interact with individuals who may not have a tax background.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: English (UK) Customer Care & Fashion Advisor (f / m / d) - Múnich
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Care & Fashion Advisor.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in tax advisory, especially in trading activities. Mention any relevant qualifications, such as your completed studies in business administration and your tax advisor exam.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to explain complex tax matters clearly and effectively, especially to those without a tax background.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role involving compliance and reporting.
Wie du dich auf ein Vorstellungsgespräch bei mytheresa vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities outlined in the job description. Familiarize yourself with tax advisory processes, compliance, and reporting, as these will be key topics during your interview.
✨Showcase Your Experience
Prepare to discuss your previous roles in tax consulting or corporate tax departments. Highlight specific examples where you successfully navigated complex tax issues or contributed to M&A transactions, as this will demonstrate your expertise.
✨Communicate Clearly
Since the role requires explaining tax matters to individuals without a tax background, practice simplifying complex concepts. Be ready to provide examples of how you've effectively communicated tax-related information in the past.
✨Demonstrate IT Affinity
Given the importance of IT systems in this role, be prepared to discuss your experience with relevant applications. Mention any specific software or tools you are familiar with that could enhance your efficiency in tax advisory tasks.
