Chief Customer Officer

Our client is a successful retail company in the lifestyle sector with a presence throughout Switzerland. The company wants to strengthen its brand positioning and engage with customers in a more targeted way. In order to successfully realise these plans, we are looking for a leader and omnichannel expert with very broad language skills (F/E/D) as

Chief Customer Officer – CCO (m/f/d)

Tasks

• Overall responsibility for Marketing Communication and E-Commerce-activities
• Leading the areas Marketing, E-Commerce, CRM and Customer Services with approx. 30 employees as well leading the multiple agencies
• Member of the extended Management Team. Defining and Implementing of the strategic company goals
• Management of all communication channels and customer touchpoints along the entire customer journey
• Responsibility for digital developments and innovation management in close cooperation with the IT & SC manager
• Responsible for the operational services and further development of the e-commerce platform
• Further development of existing marketing activities (digital & analog) and implementation of new innovative ideas
• Development of targeted measures to strengthen customer relationships
• Introduction of new CRM activities for an individualized approach to customers

Profile

• Higher education in communications, marketing and digital (FH, university) or specific training or further education in these areas
• Several years of experience in a comparable role in retail and in the planning and implementation of holistic (digital and analog) marketing strategies
• Proven track record in the further development of the customer journey across all touchpoints as well as omnichannel activities and services
• Deep understanding of digital technologies and marketing trends
• Sound management experience across several levels
• Proactive, solution-oriented and entrepreneurial thinking
• Verbal and written communication skills in German/French and English

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