IT Servicetechniker Onsite Support (w / m / d)

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

1. Provide post-sales support for electric vehicle battery and charging test solutions.
2. Use in-depth technical or scientific knowledge and solution expertise to resolve solution support escalations.
3. Interact directly with customers or provide deep support internally to Service Engineers, Solution Engineers, or customer call center personnel.
4. Ensure support plans, repair levels, and production support plans are developed and implemented for new electric vehicle test solutions.
5. Provide technical product and measurement consulting on presales opportunities.
6. Collaborate with marketing, sales, technical support, quality assurance, manufacturing, and product development to ensure solutions meet necessary features, cost parameters, supportability goals, reliability targets, and release schedules.
7. Write product/process user documentation.
8. Develop and deliver technical training to the Keysight technical support teams, including field service and remote service engineers, and solutions engineers.

Qualifications

1. Case/escalation management
2. Cross-functional collaboration
3. Effective communications with multiple organizations and management levels
4. Bachelor’s or Master’s degree or University degree or equivalent plus directly relevant experience as a manager, supervisor, and/or individual contributor.
5. English and German language proficiency preferred.

Additional Information

25% travel required.

Keysight is an Equal Opportunity Employer.

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