Head of Sales & Customer Success - Medical (m/f/d)

We – Ritter, part of Avantor – are looking for a dynamic and results-driven Head of Sales & Customer Success – Medical (m/f/d) to lead the multi-dimensional team in driving revenue growth, enhancing market share, and fostering strong relationships with OEM customers and distributors, as well as leading customer interaction and related customer services.

Ritter was acquired by Avantor to combine its high-precision products and state-of-the-art manufacturing capabilities with Avantor's offering for critical laboratory automation operations, its global reach and passion for achieving scientific breakthroughs. Joining our united team gives you a unique opportunity to advance your career while being part of an experienced team that has built a remarkable reputation as a global pioneer in the manufacture of plastic products over the last 60 years.

• Lead and inspire the international sales team to achieve revenue and profit targets
• Assign territories, set sales goals, and ensure accountability for performance with OEM customers and distributors
• Collaborate closely with in-house Product Management and R&D to shape market strategies for both new and existing products
• Train and coach distributors to enhance their capabilities and improve customer service
• Develop and implement innovative sales strategies while managing pricing policies effectively
• Prepare and manage annual budgets, forecasts, and detailed performance reports
• Build and maintain strong relationships with key customers, providing product training and support as needed
• Represent the company at trade exhibitions and deliver impactful distributor training and presentations

• A university degree in life sciences, biomedical engineering, or a related field; PhD not required, but serves as big plus
• Extensive experience in sales management, with a proven track record of success
• Fluency in German and English as absolute must; any additional languages are an advantage
• Exceptional communication skills, with a strong ability to motivate and lead teams
• Excellent organizational skills and the ability to perform effectively under pressure
• Demonstrated expertise in market analysis and territory development
• Strong business acumen coupled with outstanding negotiation and interpersonal skills
• Proficiency in SAP, Salesforce or other CRM tools is preferred
• Willingness and ability to travel both domestically and internationally
• As we are located in Schwabmünchen (Bavaria), we are looking for someone who is able to be on-site 2-3 days per week

About Ritter, part of Avantor
Ritter is a global manufacturer of high precision products and recognized as the fastest growing manufacturer of high-quality liquid handling robots and consumables. With more than 400 talented employees at two locations in Germany, our team is equipped for every aspect of the production process, from design and mold making, to injection molding with a range of machines (20 to 660 tons), to assembly and printing.
Our product portfolio consists exclusively of our own creations, which focus on three core areas:

• Cartridges: We offer a world-leading range of cartridge systems for packaging sealants, adhesives, inks and more.
• Medical: We offer laboratory, hospital, medical and veterinary consumables, all manufactured in clean room environments.
• Construction materials: Our range includes lawn grids, EquiTerr for the construction of riding arenas and horse paddocks as well as solutions for parking lots and slope stabilization.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

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