Front Office Manager

Wilde is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon and many more. At Wilde, we’re not just another Aparthotel brand, we’re a diverse and inclusive team that encourages you to bring your unique self to work.Are you someone who thrives in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination? Do you have an insatiable curiosity, an empathetic nature, and a genuine passion for growing with, and supporting others?We are looking for a Front Office Manager to join our brand new Wilde Aparthotel in Vienna on a full-time permanent basis. This is an brilliant opportunity for an individual with a great attitude, friendly manner and growth mindset to join the team at an exciting time for the group.Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:Generous holiday allowanceAnnual Bonus, based on your contribution and impactDiscounted rates starting at £/€25 for overnight stays for youFriends and family discount of up to 35% offRefer and earn scheme if you successfully refer a friend to work with usEducation Support to help you foster new skills, build confidence and flourishVolunteer days: 2 paid volunteer days per year to support causes in your local communityEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)Paid Maternity, Surrogacy, Adoptive & Paternity leaveWhat you can do for usTo ensure the smooth running of the front desk on a daily basis, liaising between the guests and all departmentsProactively encourage development and motivation for self and others.A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.Support and ensure that our department employees consistently uphold the prescribed standards and service techniques.Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.Additionally, you will be tasked with managing and inspiring a team of direct reports on a daily basisRequired Skills and ExperiencePrevious management experience of at least 2 years of experience working at the Front Desk in a similar property is essential to deliver this role Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Wilde brandAlways strive to provide our guests with the highest standards of customer care.Eager to learn and developExcellent communication skills both verbal and writtenOutstanding customer service skills and attention to detailExperience using Opera and excellent communication and interpersonal skills are required for this role.A self-motivator with attention to detail and a passion for customer service.Demonstrate how you have the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously. Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.Be able to integrate with other departments to ensure we exceed our guest’s expectationNo formal qualifications are essential, but you must be able to demonstrate commitment, leadership and continuous learning.If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we’d love to hear from you! So, join Wilde on this exciting and ever-evolving journey, where you’ll be supported, inspired, and encouraged to reach your full potential. Let’s make the world a little brighter, one guest at a time.