Auf einen Blick
- Aufgaben: Unterstützung bei der Kundenbetreuung und Koordination von Servicefällen auf globaler Ebene.
- Arbeitgeber: Ein dynamisches Unternehmen mit globaler Reichweite.
- Mitarbeitervorteile: Flexible Arbeitszeiten, Möglichkeit zur Fernarbeit, kulturelle Vielfalt.
- Warum dieser Job: Interaktive Rolle mit globaler Vernetzung und hohem Lernpotenzial.
- Gewünschte Qualifikationen: Studium im Bereich Ingenieurwesen, starke Kommunikationsfähigkeiten in Englisch und Deutsch.
- Andere Informationen: Zusätzliche Sprachen wie Französisch oder Spanisch sind von Vorteil.
Das voraussichtliche Gehalt liegt zwischen 500 - 1500 € pro Monat.
Customer Advocate Intern
DE-NI-WUNSTORF-LISE-MEITNER STRASSE 3
Full time
2024-06-20
Posted 30+ Days Ago
R122610
Essential Responsibilities:
- Partner with other RSCA within Europe, America and China to manage the RS case backlog.
- Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of issues/queries
- Follow up the issues/queries with the different departments until final resolution/answer and customer satisfaction
- Work very closely and globally with the Remote Service team, Field Service and all other involved/required teams to ensure best and timely manner resolution and/or follow/coordinate established escalation paths to support appropriately
- Build strong relationship with the different internal teams and the customers
- Pro-actively and reactive communication to customers on progress, next steps, changes, requirements…
- Ensure proper and clear documentation of all communications from and to customers also all relevant details for the customers and their issues/queries.
- Effectively handle queries from the global customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers
- Monitor and report metrics and progress.
- Proactively communicate to leadership where additional support is needed to obtain faster and better resolutions for customers
Qualifications/Requirements:
- Student working towards Bachelor’s degree in Engineering with experience in a technical supporting role or equivalent work experience
- Strong skills in Word, Excel, Powerpoint and adept at learning new software tools.
- Strong oral and written communication skills (English and German required). Additional languages of French or Spanish are helpful.
- Strong interpersonal skills, team oriented with willingness to work remotely in a global team.
Desired Characteristics:
- Strong Work Ethic
- Experience analyzing technical issues
- Experience interfacing with internal and external customers
- Experience making quick decisions to adapt to any situation
- Fast learner with energy and enthusiasm for customer support
- Quality awareness and experience identifying future failures, defects, and problems
- Structured work methods and analytical skills
- Experience managing multiple tasks in parallel
- Experience following standard processes
- Experience adapting quickly to change and working successfully in an evolving and culturally diverse environment
Work Hours:
- This job could be a full-time (up to 40 hours) or part-time job.
- Working hours should be within the standard working hours of 8am-5pm Berlin, Germany (UTC +1).
- Willingness and ability to work a flexible schedule.
Customer Advocate Intern Arbeitgeber: Baker Hughes
Unser Unternehmen bietet eine dynamische und kulturell vielfältige Arbeitsumgebung mit flexiblen Arbeitszeiten und der Möglichkeit, remote zu arbeiten. Wir legen großen Wert auf Mitarbeiterentwicklung und bieten zahlreiche Lern- und Wachstumsmöglichkeiten.
Kontaktperson:
Baker Hughes HR Team
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Advocate Intern
Projektmanagement
Microsoft Excel (Fortgeschritten)
Kundenservice
Technisches Schreiben
