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- Aufgaben: Engage with clients to collect KYC documentation and ensure compliance.
- Arbeitgeber: Join Bank of America, a leader in financial services dedicated to making lives better.
- Mitarbeitervorteile: Enjoy competitive benefits, flexible work options, and a diverse, inclusive workplace.
- Warum dieser Job: Make an impact while learning and growing in a collaborative environment.
- Gewünschte Qualifikationen: Bachelor's degree or equivalent experience; client-facing role preferred.
- Andere Informationen: Embrace a culture of accountability and continuous improvement.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!
The candidate will be part of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business.
The Function
The Client Outreach team is the front-line unit working with clients to meet Know Your Client (KYC) periodic refresh and remediation requirements. We collaborate closely with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements related to Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and coordinates to resolve issues related to client and country-specific documentation requirements promptly.
In addition, team members stay updated on global regulatory changes that could impact processes and identify opportunities to enhance the client experience.
The Role
The KYC Client Outreach Specialist (COS) teams serve as the front line engaging with clients across sectors and regions to fulfill KYC requirements for periodic refreshes timely.
Role Responsibilities
- Outreach to clients requesting and collecting KYC documentation
- Serve as the main contact for Clients, Bankers, Operations, Risk, and other internal functions
- Ensure client portfolios are covered across regions and adhere to governance routines
- Monitor risks and impacts of non-compliance with KYC processes
- Gather client feedback to improve policies and processes
- Raise process issues and suggest improvements
- Partner with colleagues across various departments
- Review clients for appropriate activity and liaise with Bankers on relationship viability
- Support periodic refreshes, remediation, and compliance programs
- Ensure timely collection of documentation and follow-up
- Maintain client confidentiality and adhere to policies
- Meet performance metrics and resolve exceptions
- Guide clients on CDD and ECDD requirements
Required Skills
- Bachelor\’s degree or equivalent experience
- Experience in a client-facing role within financial services
- Preferred: Certified Anti-Money Laundering Specialist (CAMS)
- Knowledge of AML CDD policies and standards
- Strong client focus and interpersonal skills
- Professional demeanor with patience and positivity
- Analytical problem-solving skills
- Flexibility and adaptability
- Initiative and self-starter attitude
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
We value conduct, sound judgment, and individual accountability. We are committed to equal opportunity employment and accessible recruitment processes.
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GCIB KYC Outreach Specialist (up to VP) Arbeitgeber: Bank of America
Kontaktperson:
Bank of America HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: GCIB KYC Outreach Specialist (up to VP)
✨Tip Number 1
Familiarize yourself with the KYC processes and regulations. Understanding the nuances of client due diligence (CDD) and enhanced customer due diligence (ECDD) will help you stand out as a knowledgeable candidate who can hit the ground running.
✨Tip Number 2
Network with professionals in the financial services industry, especially those involved in compliance and KYC roles. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully navigated challenges in previous roles. This will show your potential to handle the complexities of KYC documentation and client interactions.
✨Tip Number 4
Stay updated on global regulatory changes that impact KYC processes. Showing that you are proactive about learning and adapting to new regulations will highlight your commitment to compliance and client service.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: GCIB KYC Outreach Specialist (up to VP)
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the KYC Outreach Specialist position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in client-facing roles within financial services. Emphasize your knowledge of KYC processes, AML policies, and any certifications like CAMS that you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your problem-solving skills, client focus, and ability to work collaboratively in a fast-paced environment.
Highlight Soft Skills: In your application, make sure to emphasize your interpersonal skills, flexibility, and initiative. Provide examples of how you've successfully managed competing priorities and improved processes in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei Bank of America vorbereitest
✨Understand KYC Processes
Make sure you have a solid grasp of Know Your Client (KYC) processes and the importance of compliance in the financial sector. Be prepared to discuss how you would handle client outreach and documentation collection.
✨Showcase Client-Facing Experience
Highlight your previous experience in client-facing roles, especially within financial services. Share specific examples of how you've successfully engaged with clients and resolved issues.
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you've had to think analytically and develop solutions to complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Collaboration and Flexibility
Since the role requires working closely with various teams, emphasize your ability to collaborate effectively. Discuss how you've adapted to changing environments and managed multiple priorities in the past.
