Solutions Delivery Consultant - EMEA

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy – Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts – Team, Trust, Transparency, Technology.

Your new role – Solutions Delivery Consultant

Location: Germany (you must be based in Germany with the right to work)

As a Solutions Delivery Consultant, you will play a key role in collaborating with clients to understand their business needs, design effective solutions, and ensure the successful implementation of our Conversational AI platform. Your role will focus on delivering exceptional client experiences through technical expertise, project management skills, and a customer-centric approach.

Your responsibilities will include:

• Solution Delivery: Lead the planning, execution, and monitoring of projects from start to finish, ensuring timely delivery within scope and budget.
• Client Collaboration: Conduct workshops and discovery sessions to gather information for solution design and effectively align technical requirements with business goals.
• Requirements Engineering: Analyze and document client needs, translating them into actionable project deliverables.
• Project Oversight: Manage project timelines, backlogs, and deliverables, ensuring successful outcomes aligned with Statements of Work (SOW).
• Communication: Provide regular updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.
• Quality Assurance: Conduct thorough testing to ensure solutions meet client expectations and Cognigy’s standards of excellence.
• Risk Management: Identify, assess, and mitigate project risks, ensuring proactive resolution of potential issues.
• Collaboration: Work closely with cross-functional teams to drive project success and foster strong working relationships.
• Post-Project Evaluation: Conduct evaluations to capture lessons learned and implement process improvements for future projects.

Growth Potential

At Cognigy, we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

About you

• Proven experience in solution delivery , requirements engineering, product ownership, or project management, with a track record of delivering projects on time and within budget.
• Experience with Conversational AI is essential . Experience with Cognigy.AI will be beneficial.
• Familiarity with SaaS, Bot Technologies, Contact Center operations, or Conversational AI platforms.
• Programming knowledge and understanding of APIs are advantageous.
• Strong understanding of project management principles, tools, and methodologies.
• Ability to identify challenges, develop creative solutions, and implement strategies effectively.
• Exceptional interpersonal and communication skills, capable of building strong relationships with stakeholders at all levels.
• Eagerness to learn and adapt to changing project requirements and technological advancements.
• Skilled in using project management software and tools.

Life at Cognigy – What we offer you

We are an ambitious international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work – these include:

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day\‘ each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more.

Equal Opportunity Employer Statement

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

#J-18808-Ljbffr