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- Aufgaben: Support customers, manage tickets, and improve help center articles daily.
- Arbeitgeber: Join a thriving tech startup that just secured €20M in funding!
- Mitarbeitervorteile: Enjoy meaningful work, a steep learning curve, and a fun team environment.
- Warum dieser Job: Be part of a dynamic team and make a real impact in logistics.
- Gewünschte Qualifikationen: Must be a Business Administration student with customer success experience.
- Andere Informationen: Fluency in German and English is required; strong communication skills are a must.
Who we are? An awesome tech startup that just closed a €20M Series A round.
What do we want? Unleash the power of logistics.
For whom? Awesome brands and logistics champions.
Who do we look for? Smart individuals with drive, sense of responsibility, and fun.
What can we offer you?
- Meaningful work and purpose at a well-funded modern startup.
- Responsibility & a steep learning curve: We are growing!
- Be part of a dynamic, high-performing, and fun team.
Each day is different, but:
- You build trusted relationships with our existing customers by becoming a product expert.
- You take care of incoming tickets and, if necessary, distribute them internally.
- You ensure customer success by providing support to our existing customers via mail and phone.
- You understand the customers’ needs and communicate feature requests within the customer success team.
- You are continuously improving our help center articles and product guides based on your customers’ questions.
You are special because:
- You are a student of Business Administration or a similar course of study.
- You have gained first experience in the field of Customer Success.
- You have excellent communication skills and are fluent in German and English (speaking & writing skills).
- You are able to react quickly, analyze, and prioritize incoming tasks, and stay calm even in difficult situations.
- You are solution-focused and have a technical understanding.
#J-18808-Ljbffr
Customer Success Working Student (M/F/D) Arbeitgeber: everstox
Kontaktperson:
everstox HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Working Student (M/F/D)
✨Tip Number 1
Finde heraus, welche Tools und Technologien im Bereich Customer Success verwendet werden. Wenn du dich mit diesen auskennst, kannst du in deinem Gespräch zeigen, dass du bereit bist, dich schnell einzuarbeiten und einen Mehrwert zu bieten.
✨Tip Number 2
Bereite dich darauf vor, Beispiele für deine bisherigen Erfahrungen im Kundenservice oder Customer Success zu teilen. Zeige, wie du Probleme gelöst hast und welche positiven Ergebnisse du erzielt hast, um deine Fähigkeiten zu unterstreichen.
✨Tip Number 3
Informiere dich über die aktuellen Trends und Herausforderungen in der Logistikbranche. Dies zeigt dein Interesse an dem Bereich und hilft dir, relevante Fragen zu stellen, die dein Engagement und Verständnis für die Branche demonstrieren.
✨Tip Number 4
Nutze dein Netzwerk, um mehr über die Unternehmenskultur von StudySmarter zu erfahren. Wenn du jemanden kennst, der dort arbeitet, frage nach deren Erfahrungen und Tipps, um dich besser auf das Gespräch vorzubereiten.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Working Student (M/F/D)
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Dive into the startup's mission and values. Highlight your alignment with their drive for logistics and how you can contribute to their dynamic team.
Tailor Your CV: Emphasize your relevant experience in Customer Success and any technical skills you possess. Make sure to showcase your communication skills in both German and English.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to build relationships and handle customer inquiries effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully managed customer issues or improved processes in previous roles. This will highlight your solution-focused mindset.
Wie du dich auf ein Vorstellungsgespräch bei everstox vorbereitest
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for helping customers and improving their experience. Share any relevant experiences where you successfully resolved customer issues or contributed to customer satisfaction.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with customers in the past, both in German and English.
✨Highlight Your Problem-Solving Abilities
Prepare examples of situations where you had to analyze problems and come up with solutions quickly. This will showcase your ability to stay calm under pressure and prioritize tasks effectively.
✨Familiarize Yourself with the Company and Its Products
Research the company’s mission, values, and products before the interview. Being knowledgeable about what they do will help you tailor your answers and show that you're genuinely interested in being part of their team.
