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- Aufgaben: Be the go-to person for customers, ensuring their needs are met and issues resolved.
- Arbeitgeber: Join Spairliners, a dynamic joint venture in aviation component support.
- Mitarbeitervorteile: Enjoy a diverse work environment with opportunities for growth and collaboration.
- Warum dieser Job: Work in a fast-paced international setting while making a real impact on customer satisfaction.
- Gewünschte Qualifikationen: Bachelor’s degree or equivalent, 3 years in logistics or customer service, fluent in English.
- Andere Informationen: We value diversity and encourage applicants from all backgrounds.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Are you passionate about aviation and customer service?
Do you thrive in a dynamic, international environment?
If so, then we encourage you to apply for the Customer Solutions Manager position at Spairliners.
Tasks
As a Customer Solutions Manager, you will be the primary point of contact for our customers. You will be responsible for building and maintaining strong relationships with our customers and ensuring that they receive the highest level of service.
- Be the primary point of contact for customers: Build and maintain strong relationships with key customers, ensuring their needs are met and issues are resolved promptly.
- Manage customer requests: Oversee the entire lifecycle of customer requests, from initiation to delivery of parts and services, ensuring timely and efficient fulfillment.
- Ensure data quality and system accuracy: Maintain accurate records in IT systems, resolve timestamp issues, and facilitate the timely receipt of unserviceable parts.
- Collaborate internally: Work closely with Supply Chain Managers and other teams to coordinate activities, resolve issues, and ensure smooth operations.
Requirements
- Bachelor’s degree or equivalent apprenticeship with relevant work experience.
- 3 years of office work experience in the logistics or customer service industry.
- Fluent in English, with proficiency in either French or German.
- Strong team player with excellent communication skills and intercultural competence.
- Solution-oriented, proactive, and a can-do attitude.
- Valid work permit for Germany.
Please submit your resume and cover letter in English, French, or German.
We are an equal opportunity employer and value diversity at our company.
We look forward to hearing from you.
About Spairliners GmbH
Spairliners is a joint venture between Air France Industries and Lufthansa Technik. The company offers a comprehensive component support solution for A380 and E-Jet operators. The services include the provisioning and management of the spare parts inventory and overhaul and repair of components, together with the appropriate logistics. Overall Spairliners guarantees the availability of aircraft components where and when required. Founded in 2005, the company is headquartered in Hamburg; warehousing is located in Paris.
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Customer Relations Manager (all) Arbeitgeber: Lufthansa Group
Kontaktperson:
Lufthansa Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Relations Manager (all)
✨Tip Number 1
Familiarize yourself with the aviation industry and the specific services offered by Spairliners. Understanding the company's role in providing component support solutions will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in customer service and logistics during networking opportunities. Connect with professionals in the field on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Practice your communication skills in both English and either French or German. Being fluent in these languages is crucial for this role, so consider engaging in conversations or language exchange sessions to boost your confidence.
✨Tip Number 4
Demonstrate your solution-oriented mindset by preparing examples of how you've resolved customer issues in the past. This will showcase your proactive approach and ability to handle challenges effectively.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Relations Manager (all)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Solutions Manager at Spairliners. Highlight your relevant experience in customer service and logistics in your application.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for aviation and customer service. Mention specific experiences that demonstrate your ability to build strong customer relationships and manage requests effectively.
Highlight Language Proficiency: Since fluency in English and proficiency in either French or German is required, make sure to clearly state your language skills in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Team Collaboration: Emphasize your teamwork and communication skills in your application. Provide examples of how you've successfully collaborated with different teams to resolve issues and ensure smooth operations.
Wie du dich auf ein Vorstellungsgespräch bei Lufthansa Group vorbereitest
✨Show Your Passion for Aviation
Make sure to express your enthusiasm for the aviation industry during the interview. Share any relevant experiences or stories that highlight your passion and understanding of customer service in this dynamic field.
✨Demonstrate Strong Communication Skills
As a Customer Solutions Manager, excellent communication is key. Prepare to discuss how you've effectively communicated with customers in the past, especially in resolving issues or managing requests. Use specific examples to illustrate your points.
✨Highlight Your Team Collaboration Experience
Since the role requires collaboration with various teams, be ready to talk about your experience working in a team environment. Discuss how you’ve successfully coordinated with others to achieve common goals, particularly in logistics or customer service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer requests. Think of examples where you had to be proactive and solution-oriented, and be prepared to explain your thought process and outcomes.
