Auf einen Blick
- Aufgaben: Lead client relationships and tailor solutions to meet their needs.
- Arbeitgeber: Join Ascent, a digital transformation leader specializing in innovative software solutions.
- Mitarbeitervorteile: Enjoy flexible work options, well-being support, and professional development opportunities.
- Warum dieser Job: Be part of a vibrant team that values collaboration and creativity in a modern workplace.
- Gewünschte Qualifikationen: Passion for digital tech, strong communication skills, and proficiency in German and English required.
- Andere Informationen: We embrace diversity and are committed to creating an inclusive environment for all.
This position is available for residents in Austria
About Us
We are Ascent! and we help our customers solve problems, elevate, and do existing things better. We are on a mission to help our customers connect data, software, and purpose to create extraordinary outcomes. You could say we are a digital transformation business.
We specialize in software product development, analytics, data science, IoT solutions, machine learning, DevOps optimization, and modernization of applications, data, and platforms.
We work with incredible clients in all types of industries such as smart home devices, space exploration, beer manufacturing, finance, ecology, and logistics. We work with some of the sharpest minds in the brightest businesses and we employ the sharpest minds too!
At Ascent, we also believe in fostering a vibrant office community where collaboration thrives and connections flourish. With our hybrid approach, we prioritize hiring individuals who reside in close proximity to our offices. Our aim is to cultivate a positive atmosphere and sense of belonging by facilitating easy access to the office. However, we welcome applicants from all other areas in the indicated countries, as we value diversity and recognize the unique perspectives each individual brings to our team.
Your Responsibilities
- You put our clients at the center and, with your service-oriented mindset, translate their needs into Ascent’s service offerings.
- You adopt a consultative approach, collaborating with our experts to propose tailored solutions for client challenges.
- You identify and coordinate new lead generation channels (e.g., new clusters) and oversee their implementation.
- You generate and qualify leads at events and through networking activities within your focus industries.
- You represent Ascent to potential new clients, delivering presentations and leading workshops during business development.
- You coordinate and lead deal teams during bidding processes (RFI, RFQ, RFP).
- You handle contracting (NDAs, MSAs, SOWs, and offers) and pricing in consultation with your team.
- You negotiate prices and close contracts (Always Be Closing).
- You act as a strategic account manager and the internal advocate for your clients with the Ascent management team.
- Minimum monthly gross salary: € 3.800 (14 times per year, based on 38,5h/week, all in contract). However, we always ensure to offer a competitive salary adjusted to your qualifications and experience.
Your Profile
- A passion for the digital industry, particularly software development, design, and product development, with the ability to evaluate tech trends from a business perspective.
- Your open, communicative personality makes it easy for you to connect with decision-makers and generate leads.
- You enjoy creating innovative strategies for your accounts that deliver real value to clients.
- Proficiency in preparing and delivering professional presentations for pitches and client meetings using appropriate tools.
- Confidence in tackling challenging client discussions (budgets, rates, project risks, etc.).
- The drive to shape, plan, and win exciting client projects—hitting „WON“ motivates you.
- Strong German and English skills.
- Advanced proficiency in PowerPoint, Word, Excel, and Teams.
Nice to have:
- Previous experience in project management or consulting.
- Familiarity with public sector tenders.
- Interest or experience in Data Science/AI projects.
Working at Ascent
At Ascent we promote a healthy work-life balance by offering flexibility in where you work. We also promote well-being and provide access to Well Being Coaches.
Your development and learning will be taken seriously, and we’ll support your professional development with training and certification, with regular feedback and review. It is a fun, supportive and modern workplace where we really live by our company values of Empathy, Energy and Audacity! Ascent also offers a variety of benefits in each of our countries.
Ascent is an equal opportunities employer. We take intentional steps to ensure inclusion and belonging are something real here, not just something we talk about. No person will be treated less favourably because of their gender, pregnancy, and maternity status, marital or civil partnership status, sexual orientation, race, nationality, ethnic origin, age, religion or belief, or disability status. If you require any reasonable accommodation, please let us know when you apply.
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(Senior) Customer Success Manager (F/M/X) in Graz/Linz/Wien Arbeitgeber: ASCENT DACH
Kontaktperson:
ASCENT DACH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: (Senior) Customer Success Manager (F/M/X) in Graz/Linz/Wien
✨Tip Number 1
Make sure to familiarize yourself with Ascent's core services and recent projects. Understanding their approach to digital transformation will help you tailor your conversations and demonstrate how your skills align with their mission.
✨Tip Number 2
Network within the industries Ascent operates in, such as software development and data science. Attend relevant events or webinars to connect with potential clients and industry leaders, which can help you generate leads and showcase your consultative approach.
✨Tip Number 3
Prepare to discuss your experience with client management and lead generation strategies. Be ready to share specific examples of how you've successfully navigated challenging discussions or closed deals, as this will highlight your fit for the role.
✨Tip Number 4
Brush up on your presentation skills, especially using PowerPoint and other tools mentioned in the job description. Being able to deliver compelling pitches and workshops will be crucial in representing Ascent effectively to potential clients.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: (Senior) Customer Success Manager (F/M/X) in Graz/Linz/Wien
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Before applying, take some time to understand Ascent's mission and values. Highlight how your personal values align with theirs in your application to show that you would be a great fit for their vibrant office community.
Tailor Your CV: Make sure your CV reflects your experience in customer success, software development, and any relevant project management or consulting roles. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: In your cover letter, emphasize your service-oriented mindset and provide examples of how you've successfully translated client needs into actionable solutions. Mention your proficiency in both German and English, as well as your experience with presentations and negotiations.
Showcase Relevant Skills: Highlight your skills in tools like PowerPoint, Word, Excel, and Teams. If you have experience in Data Science or AI projects, make sure to mention it, as it’s a nice-to-have for this position.
Wie du dich auf ein Vorstellungsgespräch bei ASCENT DACH vorbereitest
✨Understand the Company Culture
Before your interview, take some time to research Ascent's company culture. They value collaboration, diversity, and a vibrant office community. Show that you align with these values by discussing how you foster teamwork and inclusivity in your previous roles.
✨Demonstrate Your Consultative Approach
As a Customer Success Manager, you'll need to adopt a consultative approach. Prepare examples of how you've successfully identified client needs and proposed tailored solutions in the past. This will showcase your ability to connect with clients and deliver real value.
✨Prepare for Challenging Discussions
The role involves negotiating prices and handling challenging client discussions. Be ready to discuss your experience in managing budgets, project risks, and contract negotiations. Highlight your confidence and strategic thinking in these situations.
✨Showcase Your Presentation Skills
Since you'll be delivering presentations and leading workshops, practice your presentation skills ahead of time. Use tools like PowerPoint effectively and prepare to discuss how you've engaged decision-makers in previous pitches.