Content Designer

About Airalo

Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

About you

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position : Full-time / Employee

Location: Remote-first

Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits.

As a Content Designer working solely in our Partner Experience division (PX), you’ll also be a part of our Product Design Guild and will work to improve each step of our users’ experience across our B2B products. You’ll use your expert copy and content skills to deliver clear content hierarchies, interface language, and product education materials.

You’ll play a key role in defining product content strategy, collaborating with Product, Design, Brand, Growth, and Support teams to ensure an aligned approach to content across channels. You’ll be a voice of the user and have a deep understanding of our partners’ needs, utilizing quantitative and qualitative research to inform your decision making.

You’ll regularly review and edit product content to ensure it serves our users’ needs. You’ll contribute to defining the tone of voice and style for Airalo’s B2B products, including the maintenance of living documents such as guidelines and glossaries. You’ll always keep a global audience in mind, working closely with our localization manager to scale the impact of your work to our partners across the globe.

Responsibilities include, but are not limited to:

1. Deliver clear, concise product copy for Airalo’s B2B products.
2. Work closely with designers, product managers, and engineers to implement user-centric content decisions.
3. Drive B2B product content strategy in collaboration with key stakeholders in Design, Research, Product, Engineering, Brand, Growth, and Support.
4. Support in defining our product copy style guide, tone of voice, and glossary.
5. Manage translations in collaboration with localization managers.
6. Iterate on content and copy based on both qualitative and quantitative user feedback.
7. Create efficient content workflow from brief to delivery.
8. Demonstrate the impact of considered, consistent content to greater the Airalo team.
9. Ability to work proactively, autonomously, and remotely.
10. Quickly become a subject matter expert across Airalo’s product suite.

Must-haves:

1. Degree or equivalent practical experience.
2. 3+ years or similar of dedicated experience writing or editing content for web and mobile applications.
3. Prior experience working in a tech/startup environment.
4. Excellent written and verbal communication skills in English (English is Airalo’s working language, American English is our source language for content).
5. Ability to effectively manage multiple work streams and deadlines.
6. A portfolio of work and collection case studies that show a range of content you’ve created— such as interaction flows, emails, product tours, educational materials, and style guides (A link to your online portfolio, or a PDF, is required. Applications without it are unlikely to be considered).

Good-to-have:

1. Experience working on at least two substantial product cycles, from inception to delivery.
2. Prior work experience in telecommunications.
3. Prior work experience working on B2B/SaaS products.
4. Experience working with teams across multiple time zones.
5. Experience working with Figma.

If you are interested in this position, please apply via the link.

Please note that our Engineering & Product team works in the CET timezone, so candidates will need to reside in countries with the same time zone or similar to it and will need to already have permit to work in the country where they are based.

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

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