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- Aufgaben: Provide tech support and troubleshoot desktop issues for users.
- Arbeitgeber: Join a dynamic tech company focused on innovation and customer satisfaction.
- Mitarbeitervorteile: Enjoy flexible hours, remote work options, and a fun team culture.
- Warum dieser Job: Gain hands-on experience in IT while making a real impact on user productivity.
- Gewünschte Qualifikationen: Basic knowledge of computer systems and a passion for helping others.
- Andere Informationen: Opportunity for growth and learning in a fast-paced environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Our client is a leading hedge funds companyPlace of work: GenevaContract type: Permanent contractDesktop Support EngineerMain Duties/Responsibilities:Possess strong technical expertise in strategic platforms such as Microsoft Windows, Networking & Security, WAN, LAN, DNS, and DHCP.Monitor and manage ServiceNow (SNOW), prioritizing and escalating issues when necessary to ensure timely resolution.Experience with market data applications (Bloomberg, Refinitiv), market data feeds, and troubleshooting Excel Add-ins.Diagnose and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony.Assist in documenting and maintaining IT policies, procedures, and knowledge base articles.Provide support for remote access solutions.Offer after-hours and on-call support as required.Collaborate with other IT team members and external vendors to address complex issues and implement solutions.Manage user accounts, permissions, and access controls.Participate in IT projects and initiatives, contributing to their planning and execution.Work Experience/Background:Essential:Experience working in banking/tradingActive Directory administration.Familiarity with best practice methodologies such as ITIL.Proficiency in Microsoft Office Suite (2016/365).Experience with Intune/SCCM.Knowledge of market data applications.PowerShell scripting skills.Experience with VMware/Horizon.Knowledge of Azure.Broad understanding of financial markets.Desirable:Experience in Python support.IT certifications.Bachelor\’s degree in Computer Science, Information Technology, or a related field.Understanding of control principles (Release Management, Change Management, etc.).Proficiency in English and French. jid5b3789cafr jit0309afr
Desktop Support Engineer Arbeitgeber: JobCloud
Kontaktperson:
JobCloud HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desktop Support Engineer
✨Tip Number 1
Familiarize yourself with common desktop support tools and software. Being able to discuss your experience with ticketing systems, remote support tools, and troubleshooting techniques will show us that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills! As a Desktop Support Engineer, you'll be interacting with users who may not be tech-savvy. Practice explaining technical concepts in simple terms to demonstrate your ability to connect with users.
✨Tip Number 3
Stay updated on the latest trends in IT support. Knowing about new technologies and best practices can set you apart from other candidates. We appreciate candidates who are proactive about their professional development.
✨Tip Number 4
Network with current or former Desktop Support Engineers. They can provide valuable insights into the role and the company culture. Plus, a referral from someone within the industry can significantly boost your chances of landing an interview with us.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desktop Support Engineer
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Desktop Support Engineer. Familiarize yourself with common technical issues, troubleshooting methods, and customer service skills that are essential for this position.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, IT troubleshooting, and any certifications you may have. Use specific examples that demonstrate your problem-solving skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to assist users effectively. Mention any previous experiences where you successfully resolved technical issues or improved user satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
Wie du dich auf ein Vorstellungsgespräch bei JobCloud vorbereitest
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to desktop support. Be prepared to answer questions about troubleshooting common issues, operating systems, and hardware components.
✨Show Your Problem-Solving Skills
During the interview, be ready to demonstrate your problem-solving abilities. You might be given a hypothetical scenario where you need to resolve a technical issue. Think aloud as you work through the problem.
✨Communicate Clearly
As a Desktop Support Engineer, you'll need to explain technical concepts to non-technical users. Practice explaining complex ideas in simple terms, and be sure to communicate clearly during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's IT environment, team structure, and support processes. This shows your interest and helps you assess if it's the right fit for you.
