Channel Account Manager

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the Role:

This Individual Contributor role can be based anywhere in Germany and is crucial in managing and expanding our strategic partnerships in Germany, a key market pivotal to our revenue growth in the upcoming year. The ideal candidate will have a proven track record in nurturing executive-level partner relationships and demonstrating exceptional business planning skills. You will have made significant contributions to growth within the channel community in Germany, particularly in the EX/CX space, and have a history of delivering impactful results. Join us at Freshworks, where your expertise in strategic partnership management will be pivotal in driving our growth in the crucial German market.

Responsibilities:

Strategically manage and expand major channel partnerships in Germany, driving substantial revenue growth.

Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space.

Mentor and inspire a team, fostering a culture of innovation and excellence in partnership management.

Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives.

Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success.

Key understanding of the Distribution landscape in Germany with previous experience working in a tier 2 model.

Drive partner program enhancements, including incentive models, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation.

Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs.

Qualifications

• 5+ years of experience in SaaS or Channel Sales, with a focus on strategic partnership management.

Demonstrated success in developing and executing high-impact partner strategies.

Strong ability to engage and influence C-level executives, with excellent presentation and communication skills.

Proven track record of driving significant revenue growth through strategic partnerships.

SaaS background is highly preferred, with a deep understanding of software and services alliances.

Willingness to travel frequently to engage with partners and internal teams.

Bachelor\’s degree in a relevant field.

Fluency in English and in German to a native level

Additional Information

These are some benefits you can expect from us in return:

25 days annual Paid-Time-Off (PTO) + an additional 5 days off for the first 5 years of service

Life & Long-Term Disability insurance

Learning & Reading budget of up to €1,000 per year

Feedr: Free lunch on Freshworks when in the office

Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options

Company Funded Employee Assistance Program (EAP) for both you and your family

Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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