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- Aufgaben: Lead post-sales service operations for energy storage products and ensure top-notch customer support.
- Arbeitgeber: Join a forward-thinking company focused on renewable energy solutions in the DACH region.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for professional growth and development.
- Warum dieser Job: Be part of a mission-driven team that values innovation and customer satisfaction in the energy sector.
- Gewünschte Qualifikationen: Bachelor's degree in Electrical Engineering or related field; 5+ years in service management required.
- Andere Informationen: Fluency in German and English is essential; experience with software tools like PVsyst and AutoCAD is a plus.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Regional Service Manager Energy Storage (m/f/d)
Location: DACH Region
Employment Type: Full-time
We are seeking a Regional Service Manager to lead post-sales service operations for both C&I and residential energy storage products . This role ensures best-in-class customer support, oversees technical service teams, and drives service excellence.
Key Responsibilities:
- Lead the service strategy, technical support, and after-sales operations across the region.
- Manage and develop service engineers and field technicians.
- Oversee troubleshooting, hotline support, and service escalation.
- Develop and implement installer training programs.
- Collaborate with R&D and product teams to improve product reliability.
- Ensure a high level of customer satisfaction and service efficiency.
Qualifications:
- Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
- 5+ years of experience in service management, preferably in energy storage or power electronics.
- Proven experience in customer care, service strategy development, and technical support.
- Excellent project management skills with a track record of successfully delivering complex projects.
- Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
- Fluent in German and English.
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Regional Service Manager Energy Storage Arbeitgeber: Sigenergy
Kontaktperson:
Sigenergy HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Regional Service Manager Energy Storage
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Da du als Regional Service Manager ein Team von Servicetechnikern leiten wirst, ist es wichtig, dass du Beispiele für deine bisherigen Erfahrungen in der Teamführung und -entwicklung parat hast.
✨Tip Number 2
Bereite dich darauf vor, über deine Erfahrungen im Bereich Kundenservice zu sprechen. Zeige, wie du in der Vergangenheit die Kundenzufriedenheit verbessert hast und welche Strategien du entwickelt hast, um technische Probleme schnell zu lösen.
✨Tip Number 3
Sei bereit, über deine Kenntnisse in relevanten Softwaretools zu diskutieren. Wenn du mit Programmen wie PVsyst oder AutoCAD gearbeitet hast, bringe konkrete Beispiele mit, wie diese Tools dir geholfen haben, Projekte erfolgreich umzusetzen.
✨Tip Number 4
Netzwerke mit Fachleuten aus der Branche. Besuche Veranstaltungen oder Webinare zum Thema Energiespeicherung, um Kontakte zu knüpfen und mehr über aktuelle Trends und Herausforderungen zu erfahren, die du in deinem Vorstellungsgespräch ansprechen kannst.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Regional Service Manager Energy Storage
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Regional Service Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in service management, particularly in energy storage or power electronics. Provide specific examples of how you've successfully managed teams and projects in similar roles.
Showcase Technical Skills: Mention your proficiency in relevant software tools like PVsyst, AutoCAD, and MS Office. Highlight any technical support experience and your ability to troubleshoot issues effectively.
Demonstrate Communication Skills: Since strong interpersonal and communication skills are crucial for this role, provide examples in your application that showcase your ability to build relationships and influence stakeholders. This could include experiences from previous jobs or projects.
Wie du dich auf ein Vorstellungsgespräch bei Sigenergy vorbereitest
✨Showcase Your Technical Expertise
Make sure to highlight your background in Electrical Engineering or Renewable Energy. Be prepared to discuss specific projects you've managed, especially those related to energy storage or power electronics.
✨Demonstrate Leadership Skills
Since this role involves managing service engineers and field technicians, share examples of how you've successfully led teams in the past. Discuss your approach to developing talent and ensuring high performance.
✨Emphasize Customer Satisfaction
Prepare to talk about your experience in customer care and how you've implemented strategies to enhance customer satisfaction. Provide concrete examples of how you've resolved issues and improved service efficiency.
✨Be Ready for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Brush up on troubleshooting techniques and be ready to explain how you would handle service escalations or support challenges.
