Apple Sales Trainer - DACH (m/f/d)

The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our own sales team and the staff of our partners is, in many ways, the face of Apple to our customers. As part of the Sales Training team, we focus on enabling sales teams, internal or external, to deliver the best possible Apple customer experience and ensure that our customers learn to love our products, services and people wherever they come in contact with them.

Description

No matter the audience, you are an expert at presenting and you’re cool under pressure. You empower others to learn, to be curious and ultimately, share your real passion for the Apple story. When challenged with complex questions, you share your deep knowledge of how our hardware, software and services integrate to offer a seamless customer experience. You are comfortable speaking to large groups, physically or virtually, and know how to activate participants to drive interactive workshops. Aside from physical workshops, the role will mainly cover all aspects of digital training delivery in live and pre-recorded formats. You feel confident in front and behind a camera and have experience in video production workflows using Final Cut Pro.

You love a collaborative environment with open dialogue and debate and empower your teammates to do their life’s best work by sharing your knowledge and experience while bringing the openness to learn from others. You will be in multiple roles within a video production and you are confident to give and receive directions according to your current role. We don’t cut corners, in products or in business. You bring the highest level of integrity, honesty and accountability in all that you do, every single day.

See the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. You obsess over details and customer experience. Customer and partner needs can often be unique – but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. Believe that communication is key to Apple’s success. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.

You know yourself – you have strengths, weaknesses and opportunities – but you also know the people around you and are open to their feedback. People know you’re a real teammate and you know what it takes to succeed. Your skillset empowers you to present yourself with humble confidence and stay approachable for everyone you come in contact with. Adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren’t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others.

We are a team with functions across the DACH region and while the majority of our work will be performed in the Apple Digital Studio in Munich, you are able and willing to travel internationally when needed.

Minimum Qualifications

• Proficiency in delivering training in various instructor-led training formats, including virtual, face-to-face, and video.
• Extraordinary facilitation skills in order to make training sessions interactive and engaging.
• Comfortable performing in front of a camera, inside and outside of a studio environment.
• Excellent understanding of Apple products, solutions and markets in a consumer sales environment is mandatory.
• Outstanding presentation through written & verbal communication skills, in order to bring the training target right to the point.
• Great understanding of training strategy and instructional design. High attention to detail in crafting training material which meets complex audience needs.
• Maintain deep understanding of course material offering to effectively deliver training in a professional manner.
• Ability to influence at all levels, both within Apple and externally.
• Ability to prioritize tasks effectively in order to provide best in class contents within given timelines.
• Strong Communication Skills to ensure seamless project management.
• Strong passion for the Apple values and the Apple brand.
• Able to deal with ambiguity and come up with creative solutions on the fly.
• Strong interpersonal skills, especially the ability to work in a team and foster a healthy feedback culture.
• Video production experience, preferably on both sides of the camera.
• Ability to perform outside of your comfort zone and on tight deadlines.
• Strong Keynote skills and an eye for pixel perfect details.
• Ability to travel freely within DACH, the EU and UK.

Preferred Qualifications

• Previous experience in sales training or other adult education
• Experience in consumer electronics and services sales
• Experience in video editing using Final Cut Pro
• Strong personal skills are essential to facilitate group discussions and activities.
• Ability to surprise and delight audiences across all delivery formats with immersive and creative content.
• Technical expertise in Apple hardware, software and services.
• Understanding of Enterprise and Education channels is a plus.
• Good understanding of channel specific strategies, technologies or sales goals of Apple’s Reseller Sales Channels.
• Self-motivated learner with a real passion for innovation and a willingness to challenge the status quo.
• Business fluency in English and German are mandatory. French and Italian are an advantage.

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