(Senior) B2B Event Manager - Customer Success (all genders)

(Senior) B2B Event Manager – Customer Success (all genders)

The opportunity
As an Event Manager for our corporate clients, you will be responsible for planning, coordinating, and executing events aimed at increasing employee activation and enhancing customer satisfaction. Your role involves designing and implementing strategies to engage customers through various event formats. Join us in this exciting period of growth as we continue to expand our customer services and offers. This role can be located in either Berlin or Cologne.
Your Responsibilities

You plan, coordinate, and execute events such as Onboarding Kickoffs or Health days for our corporate clients (mainly Enterprise)
You oversee on-site operations during events and actively participate in presenting Urban Sports Club to participants
You develop comprehensive event formats, including budgets, timelines, and logistics
You identify opportunities to engage customers through events and develop strategies to maximize participation and employee conversion
You collaborate with the Customer Success team to understand customer preferences and tailor event experiences accordingly
You measure the success of events against predefined goals and objectives such as attendance numbers, conversion rates, satisfaction levels, and impact on customer retention
You implement feedback mechanisms to gather insights and improve future events based on stakeholders‘ input
You prepare post-event reports and analysis, highlighting key insights and recommendations for future events
You develop and execute pre- and post-event communication strategies to effectively engage the target audience and drive attendance and growth in cooperation with the Brand and Customer Success Team

What You Need to Succeed

You have proven experience in event management, preferably in a customer-facing role
You possess strong project management skills, with the ability to manage multiple tasks and deadlines simultaneously
You demonstrate excellent communication and interpersonal skills, with the ability to build relationships with internal teams, customers, and external partners. You speak German at a native level and have full professional proficiency in English
You can think creatively and innovatively to design unique and engaging event experiences that resonate with our corporate clients and their employees
You know industry trends, best practices, and innovations in B2B event management to continually improve event offerings and stay ahead of the competition
You are willing to travel across Germany as needed for on-site event coordination. A driver’s license is a must
You have a data-driven mindset steering budgets and KPIs, integrating them into the business context

Our offer to you

Were working in hybrid mode offering you flexibility to work onsite and from home
WorkOUT Life Balance: 30 days paid vacation per year, flexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes
A free Urban Sports Club L Pro Membership

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

Berlin, Cologne