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- Aufgaben: Provide first-level support for Windows 10 and M365 products via phone and email.
- Arbeitgeber: Join SISL Global, a dynamic company focused on IT services and consulting.
- Mitarbeitervorteile: Enjoy a full-time position with opportunities for learning and growth in tech.
- Warum dieser Job: Be the go-to person for customer satisfaction while working with cutting-edge technology.
- Gewünschte Qualifikationen: Basic or further commercial training; experience with common IT systems is a plus.
- Andere Informationen: Perfect for resilient individuals who thrive in a customer-oriented environment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Direct message the job poster from SISL Global.
First-level support via phone and e-mail for Windows 10, M365 products (Outlook, Teams, SharePoint, MS Office, etc.), own insurance applications, and many other tools.
First-level support for our external employee portals and our customer portals.
Ensuring customer satisfaction in multiple languages.
Creation and maintenance of documentation, instructions, and checklists (knowledge database).
Interface between Onsite Support and corporate customers.
Completed basic or further commercial training.
Experienced in dealing with common IT systems and interested in constantly learning new technologies.
Resilient and reliable personality with organizational talent, customer and service-oriented behavior, as well as good communication skills verbally and in writing.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- IT Services and IT Consulting
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Help Desk Specialist Arbeitgeber: SISL Global Pte. Ltd.
Kontaktperson:
SISL Global Pte. Ltd. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Help Desk Specialist
✨Tip Number 1
Make sure to familiarize yourself with the specific tools and software mentioned in the job description, like Windows 10 and M365 products. Having hands-on experience or even just a solid understanding of these technologies will help you stand out during your conversation with the job poster.
✨Tip Number 2
Since this role involves customer support in multiple languages, brush up on your language skills if applicable. Being able to communicate effectively in more than one language can be a significant advantage and shows your commitment to customer satisfaction.
✨Tip Number 3
Prepare to discuss your organizational skills and how you handle stressful situations. Think of examples from your past experiences where you successfully managed multiple tasks or resolved conflicts, as these traits are crucial for a Help Desk Specialist.
✨Tip Number 4
Show your eagerness to learn new technologies by mentioning any recent courses or certifications you've completed. This demonstrates your proactive attitude and aligns well with the company's focus on continuous learning.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Help Desk Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Help Desk Specialist position. Understand the key responsibilities, such as providing first-level support for Windows 10 and M365 products, and ensure you can demonstrate relevant experience or skills.
Tailor Your CV: Customize your CV to highlight your experience with IT systems, customer service, and any relevant training. Emphasize your communication skills and ability to work in a multilingual environment, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your commitment to customer satisfaction. Mention specific examples of how you've successfully supported users in the past and your willingness to learn new technologies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Help Desk Specialist.
Wie du dich auf ein Vorstellungsgespräch bei SISL Global Pte. Ltd. vorbereitest
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Windows 10 and M365 products. Highlight any specific tools you've used, like Outlook or Teams, and be ready to answer technical questions that may come up during the interview.
✨Demonstrate Customer Service Skills
Since this role focuses on customer satisfaction, share examples of how you've successfully handled customer inquiries or resolved issues in the past. Emphasize your ability to communicate effectively in multiple languages if applicable.
✨Highlight Your Organizational Skills
Talk about your experience in creating documentation, instructions, or checklists. Mention any tools or methods you use to stay organized, as this will show your potential employer that you can manage tasks efficiently.
✨Express Your Willingness to Learn
Convey your enthusiasm for learning new technologies and improving your skills. Discuss any recent courses or certifications you've pursued, and express your interest in ongoing professional development.
