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- Aufgaben: Support daily operations and handle collections-related administrative tasks.
- Arbeitgeber: Join Mercedes-Benz, a global leader in automotive excellence and innovation.
- Mitarbeitervorteile: Work in a dynamic team with opportunities for growth and development.
- Warum dieser Job: Perfect for those passionate about customer service and improving negotiation skills.
- Gewünschte Qualifikationen: Fluent in Dutch and English, with a background in business or finance.
- Andere Informationen: This is a limited position; we encourage applications from candidates with disabilities.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description – Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x) (MER0003J9H)
Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x) Group: Mercedes-Benz Group AG
Description
Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company that has the goal to build the most desirable cars in the world. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.
We put Mercedes-Benz vehicles on the road – with passion and commitment!
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles – from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environment and having a strong drive to further improve their conversation and negotiation skills.
Within a team of 17 passionate, talented and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you yourselves organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week. As we are a multinational and multilingual team, our team language is English.
Your tasks will be:
- Backoffice support in daily operations
- Handling of incoming and outgoing mail
- Support with and preparation of administrative tasks related to collections activities
Qualifications
What you bring to the table:
- Professional Education in Laws, Business Administration, Economics/Finance or a related field
- Native speaker level in Dutch language
- Proficiency in English
- Experience in customer services
- Advanced skills in French language will be considered as a plus
- Expert level in MS-Office
- Driven to win
- Driven to continuously improve
- Perseverance
- Excellent teamwork skills
- Reliable and self-reliant way of working
Additional information:
It is a limited position.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement.
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
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Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x) Arbeitgeber: Daimler AG (Canada)
Kontaktperson:
Daimler AG (Canada) HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x)
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role involves direct dialogue with customers, showcasing your ability to handle difficult conversations and find sustainable solutions will set you apart.
✨Tip Number 2
Familiarize yourself with the collections process in the automotive finance sector. Understanding how collections work within leasing and financing can give you an edge when discussing your approach to managing delinquent accounts.
✨Tip Number 3
Practice your negotiation skills before the interview. Since the role requires finding optimal solutions for customers, being able to demonstrate your negotiation techniques can show that you're ready to take on the challenges of the position.
✨Tip Number 4
Since the team operates in English, be prepared to communicate effectively in both Dutch and English. You might want to practice switching between the two languages to ensure smooth communication during the interview.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Dutch Speaking Administrative Professional Collections Retail BeNeLux (d/m/f/x)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Dutch Speaking Administrative Professional Collections position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles, especially those that involved collections or financial services. Use specific examples to demonstrate your skills.
Showcase Language Proficiency: Since the role requires native-level Dutch and proficiency in English, make sure to clearly state your language skills in your application. If you have advanced skills in French, mention that as well, as it could be a plus.
Personalize Your Application: Address your cover letter to the hiring team at Mercedes-Benz Group AG and express your enthusiasm for the role. Mention why you want to work for them specifically and how you align with their values of fairness, openness, and integrity.
Wie du dich auf ein Vorstellungsgespräch bei Daimler AG (Canada) vorbereitest
✨Showcase Your Language Skills
Since the role requires native-level Dutch and proficiency in English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
This position emphasizes customer service excellence. Share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will show your ability to thrive in a customer-focused environment.
✨Demonstrate Problem-Solving Skills
Collections require finding sustainable solutions for customers. Be ready to discuss how you've approached problem-solving in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasize Teamwork and Self-Reliance
The job involves working in a self-sufficient team. Talk about your experiences working collaboratively with others while also being reliable and self-reliant. Highlight any instances where you took initiative or contributed to team success.
