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- Aufgaben: Manage a portfolio of clients and ensure their success with cubemos solutions.
- Arbeitgeber: Join cubemos, a leader in empowering SMEs to meet ESG regulations effortlessly.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and impact.
- Warum dieser Job: Be a key player in shaping sustainability practices across Europe while building strong client relationships.
- Gewünschte Qualifikationen: Full German proficiency and 2+ years in Customer Success or consulting required.
- Andere Informationen: Become a thought leader in ESG and sustainability while making a real difference.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
About us
We at cubemos empower SMEs to autonomously and digitally comply with ESG regulation, such as the CSRD or the CSDDD. Simply, instantly and efficiently, no excel sheets or expensive consultants necessary. Join us in defining the future of ESG and become the most impactful sustainability expert for SMEs in the whole of Europe.
Your Responsibilities
- Manage and develop your own portfolio of notable cubemos clients
- Ensure the highest standard of customer satisfaction during the transition from Sales to Customer Success
- Continuously ensure effective alignment with internal (Sales/Product/Marketing/Support, etc.) and external stakeholders
- Take responsibility for customer retention, usage, and upselling
- Communicate and support our customers throughout the entire customer lifecycle
- Help your customers achieve their desired sustainability goals through the use of cubemos
- Nurture relationships that yield strong references and enable recommendations
- Continuously receive feedback from customers to improve cubemos solutions
- As an ambassador for Cubemos, become a thought leader on current developments in ESG, sustainability, EU regulations, and action plans for companies
Your Profile
- Full German proficiency (C2) is required for this position.
- You have in-depth practical experience (2+ years) as a Customer Success Manager or Consultant.
- You have had experience with ESG regulation, as well as sustainability standards and requirements that companies typically must fulfill.
- You understand the challenges and difficulties, but also opportunities, SMEs are facing regarding the necessary sustainability requirements.
- You are tech-savvy and passionate about delivering digital solutions.
- You have a solution-oriented mindset and enjoy initiating practical solutions to complex problems.
- You are ambitious and strive to make an impact.
- You show strong interpersonal and communication skills.
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Customer Success Lead (gn) Arbeitgeber: cubemos GmbH
Kontaktperson:
cubemos GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Lead (gn)
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen im Bereich Customer Success und ESG. Bereite konkrete Beispiele vor, wie du in der Vergangenheit Kundenbeziehungen erfolgreich aufgebaut und gepflegt hast, um deine Eignung für die Rolle zu unterstreichen.
✨Tip Number 2
Zeige dein Verständnis für die Herausforderungen von KMUs im Hinblick auf Nachhaltigkeitsanforderungen. Informiere dich über aktuelle Trends und Entwicklungen im ESG-Bereich, um während des Gesprächs fundierte Einblicke geben zu können.
✨Tip Number 3
Bereite dich darauf vor, deine Kommunikationsfähigkeiten unter Beweis zu stellen. Überlege dir, wie du komplexe Informationen einfach und verständlich vermitteln kannst, um das Vertrauen der Kunden zu gewinnen und sie bei ihren Zielen zu unterstützen.
✨Tip Number 4
Nutze dein Netzwerk, um mehr über cubemos und deren Kunden zu erfahren. Wenn möglich, sprich mit aktuellen oder ehemaligen Mitarbeitern, um wertvolle Einblicke in die Unternehmenskultur und die Erwartungen an die Rolle zu erhalten.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Lead (gn)
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with cubemos and their mission to empower SMEs in complying with ESG regulations. Highlight your understanding of their services and how they impact sustainability.
Tailor Your CV: Make sure your CV reflects your experience as a Customer Success Manager or Consultant, especially focusing on your knowledge of ESG regulations and sustainability standards. Use specific examples that demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and your solution-oriented mindset. Discuss how your background aligns with the responsibilities of the role and how you can contribute to cubemos' mission.
Showcase Communication Skills: Since strong interpersonal and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to nurture client relationships and effectively communicate complex information.
Wie du dich auf ein Vorstellungsgespräch bei cubemos GmbH vorbereitest
✨Show Your ESG Knowledge
Make sure to demonstrate your understanding of ESG regulations and sustainability standards during the interview. Prepare examples of how you've helped clients navigate these challenges in the past.
✨Highlight Customer Success Experience
Discuss your previous roles as a Customer Success Manager or Consultant, focusing on specific achievements that showcase your ability to retain customers and drive satisfaction.
✨Communicate Effectively
Since strong interpersonal skills are crucial for this role, practice clear and concise communication. Be ready to explain complex concepts in a way that is easy to understand for different stakeholders.
✨Demonstrate Tech Savviness
Prepare to discuss your experience with digital solutions and how you have leveraged technology to improve customer experiences. Show enthusiasm for using tech to solve problems.
