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- Aufgaben: Welcome guests, handle inquiries, and ensure smooth check-ins and check-outs.
- Arbeitgeber: Join a dynamic hotel team focused on exceptional customer service and teamwork.
- Mitarbeitervorteile: Enjoy a collaborative work environment with opportunities for growth and development.
- Warum dieser Job: Be part of a vibrant team that values customer satisfaction and personal development.
- Gewünschte Qualifikationen: No prior experience required; just bring your enthusiasm and a passion for helping others.
- Andere Informationen: Embrace a role that promotes sustainability and environmental responsibility.
Job Description
Prime Function:
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
- Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
- Responsible for INTERREACT.
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost-effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- Maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy.
- Respects the instructions and safety guidelines for the equipment (s)he uses.
- Applies the hotel\’s security regulations (in case of fire etc).
- Respects the hotel\’s commitments to the \“Environment Charter\“ (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
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Guest Service Associate - Front Office Arbeitgeber: Accor Hotels
Kontaktperson:
Accor Hotels HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Guest Service Associate - Front Office
✨Tip Number 1
Familiarize yourself with the hotel's services and amenities. Knowing the ins and outs of what the hotel offers will help you answer guest queries confidently and provide exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Being able to resolve issues calmly and efficiently is key to ensuring customer satisfaction and can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. Since motivating and developing the reception team is part of the role, demonstrating your experience in working collaboratively will be a big plus during the interview.
✨Tip Number 4
Be proactive in suggesting improvements. Think about ways to enhance guest experiences or streamline operations, as this aligns with the hotel's commitment to high standards and continuous improvement.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Guest Service Associate - Front Office
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Service Associate position. Understand the key responsibilities and required skills, such as customer service excellence and team management.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and team management. Use specific examples that demonstrate your ability to handle guest queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to providing exceptional customer service. Mention how your previous experiences align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei Accor Hotels vorbereitest
✨Showcase Your Customer Service Skills
As a Guest Service Associate, your ability to handle customer queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved issues or exceeded customer expectations.
✨Demonstrate Team Leadership
Highlight any experience you have in motivating and developing a team. Discuss how you can support your colleagues to ensure smooth operations at the front desk and promote teamwork.
✨Understand Operational Management
Familiarize yourself with the daily operations of a front office. Be ready to discuss how you would maintain quality service, manage check-ins and check-outs efficiently, and liaise with other departments.
✨Emphasize Hygiene and Safety Awareness
Since maintaining a clean and safe environment is part of the role, be prepared to talk about your understanding of hygiene standards and safety regulations. Show that you take these responsibilities seriously.
