CSfC End-User Administrator

Duties/Responsibilities: Provide comprehensive end-user support while managing and securing PC hardware and software in classified environments. Your primary responsibilities will include troubleshooting, tracking, and resolving technical issues for end-user devices, ensuring operational readiness and adherence to cybersecurity standards.

• Provide Tier I and Tier II support to troubleshoot and resolve hardware, software, and connectivity issues for end-user devices, including desktops, laptops, and other peripherals.
• Develop and deploy standardized client images for desktops and laptops using tools such as Microsoft Deployment Toolkit (MDT) and SCCM Operating System Deployment (OSD).
• Track, document, and manage support requests through an IT Service Management (ITSM) system, ensuring timely resolution and excellent customer service.
• Collaborate with cross-functional teams to address and resolve escalated issues, coordinating with network, server, and storage teams as necessary.
• Maintain a detailed inventory of end-user devices and ensure proper configuration, patching, and compliance with security policies.
• Support secure access to classified networks and systems, ensuring compliance with NIST RMF and DoD cybersecurity standards.
• Diagnose and troubleshoot connectivity issues for local and remote users, including issues related to Wi-Fi and other network configurations.
• Provide training and technical assistance to end-users to improve system usage and operational efficiency.
• Document troubleshooting procedures, create knowledge base articles, and contribute to standardization of end-user support practices.
• Participate in incident, problem, and change management activities to minimize disruptions and maintain high availability of IT services.

Minimum/General Experience: This position requires 3+ years specialized experience in deploying and supporting operating system images and applications in secure or classified environments. Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and effectively. Familiarity with DoD cybersecurity standards, including Commercial Solutions for Classified (CSfC) policies.

Functional Responsibilities: Applies technical expertise to provide direct end-user support and manage client systems in classified environments. Diagnoses and resolves complex technical issues, ensures compliance with cybersecurity protocols, and maintains operational readiness of end-user devices. Works collaboratively with cross-functional teams to support secure and efficient IT operations.

Minimum Education: An Associate’s degree from an accredited college or university with a curriculum or major field of study closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering, or a mathematics-intensive discipline. Education and experience requirements may be substituted with:

1. A Master’s Degree (in subjects described above) and four years of relevant experience.
2. No degree and ten years of directly applicable experience.
3. An applicable certificate of training with two years undergraduate work can be considered equivalent to a Bachelor’s degree.

Certifications: Microsoft Certified Windows Server Hybrid Administrator Associate, MCSE Core Infrastructure, AZ-104, VMWare VCTA/VCP, VMWare VSphere.

Additional Requirements: For Germany and positions, candidates must meet TESA requirements as follows:

Germany:

1. A Bachelor’s Degree and three (3) years of recent specialized experience; or
2. Associates Degree and seven (7) years of recent specialized experience; or
3. No degree and 11 years of recent specialized experience.

Security Clearance required: Secret.

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays.

Salary and Benefit Information:
The likely salary range for this position is $72,250 – $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

About Our Work: We are GDIT, a global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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