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- Aufgaben: Help customers via phone, email, and chat with their orders and subscriptions.
- Arbeitgeber: Join a global leader in the Search Engine industry focused on exceptional customer service.
- Mitarbeitervorteile: Enjoy competitive pay, health insurance, meal allowances, and relocation support.
- Warum dieser Job: Be part of a dynamic team where your contributions truly matter and grow your skills.
- Gewünschte Qualifikationen: Must be a native German speaker with customer service experience and strong communication skills.
- Andere Informationen: Flexible work schedule with rotational shifts and support for relocation to Lisbon.
Das voraussichtliche Gehalt liegt zwischen 15000 - 19000 € pro Jahr.
Location: Oriente, Lisbon
Contract Type: 6-Month CDD (Fixed-Term Contract)
Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry? Join our team as a Technical Customer Support Specialist and become the go-to expert for resolving customer queries through voice, email, and chat.
Why Join Us?
We offer a competitive compensation package, continuous learning opportunities, and the chance to work in a collaborative environment where your contributions make a difference.
Whats in it for You?
Salary & Benefits:
- Monthly Base Salary: 1100 EUR gross
- Annual Base Salary (including 2 extra month salaries): 15,400 EUR
- Complexity bonus: 120 EUR /month (1,440 EUR /year)
- Performance Bonus: 135 EUR /month (1,620 EUR /year)
- Meal Allowance (net): 7.23 EUR /day (1,908.72 EUR /year)
- Transport Allowance: 20 EUR /month (240 EUR /year)
- Health Insurance: Provided from day 1 (free after 6 months)
- Total Possible Gross Annual Income: 18,988.72 EUR plus a performance bonus on top 1,620 EUR /year
Work Schedule:
- Hours: Monday to Friday, 08:00-20:00 (rotational shifts)
- Weekends: Saturday and Sunday, 08:00-17:00
- Days Off: 2 rotational days per week
Key Responsibilities:
- Assist customers through phone, email, and chat regarding their orders, subscriptions, and invoices.
- Deliver a superior customer experience, ensuring all queries are resolved with high-quality service.
- Monitor and follow up on customer issues until fully resolved, adhering to agreed deadlines.
- Collaborate with internal departments to ensure seamless resolution of customer requests.
What Youll Need to Succeed:
- Language Skills: Native German with excellent formal speech and strong writing skills; English proficiency at a B2 level.
- Experience: Previous Customer Service experience is mandatory.
- Skills:
- Strong interpersonal, writing, and communication abilities.
- Problem-solving mindset with great attention to detail.
- Proficiency in using customer support tools and communication platforms.
- Comfortable working in a fast-paced, tech-savvy environment.
Important Dates:
- Start Dates: Feb 27th, or Mar 27th, 2025
Relocation support:
- Reimbursement of Airfare at the end of the 6th month of the contract – up to 400 EUR in Economy class
- Room in a shared apartment for a maximum period of 12 months, with rent of 280 EUR with all utility bills included (discounted directly from the payslip)
Hiring Process:
- Application Review
- Language Assessment
- 12 Interviews with the Client
#J-18808-Ljbffr
Technical Customer Support Specialist (hiring in Lisbon) Arbeitgeber: web pages and layouts
Kontaktperson:
web pages and layouts HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Customer Support Specialist (hiring in Lisbon)
✨Tip Number 1
Make sure to familiarize yourself with common customer support tools and platforms. Being comfortable with these technologies will not only help you during the interview but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practicing real-life scenarios. Think about how you would handle various customer issues, as this will be a key focus during your interviews.
✨Tip Number 3
Since the role requires strong communication skills in both German and English, consider engaging in conversations or practice sessions in both languages. This will help you feel more confident when discussing customer queries.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their services and customer base will allow you to tailor your responses during the interview and show that you're genuinely interested in the position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Customer Support Specialist (hiring in Lisbon)
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your previous customer service experience in your application. Detail specific situations where you successfully resolved customer queries, as this aligns with the key responsibilities of the role.
Showcase Language Skills: Since native German proficiency is required, ensure that your application reflects your language skills clearly. If possible, include examples of your formal writing abilities in German and mention your English proficiency at a B2 level.
Demonstrate Problem-Solving Abilities: In your cover letter or CV, provide examples of how you've approached problem-solving in past roles. Highlight your attention to detail and ability to work under pressure, as these are crucial for success in a fast-paced environment.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements and responsibilities mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
Wie du dich auf ein Vorstellungsgespräch bei web pages and layouts vorbereitest
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues, as this will demonstrate your ability to deliver exceptional service.
✨Demonstrate Language Proficiency
Since the role requires native German and B2 level English, practice speaking and writing in both languages before the interview. Be ready to answer questions in both languages to showcase your fluency.
✨Familiarize Yourself with Support Tools
Research common customer support tools and platforms that may be used in the role. Showing familiarity with these tools can give you an edge and demonstrate your readiness to adapt to the tech-savvy environment.
✨Prepare for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving skills. Think of examples where you had to think on your feet and resolve issues quickly, as this is crucial for a fast-paced support role.
