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- Aufgaben: Engage with customers, resolve inquiries, and provide top-notch support for our medical platform.
- Arbeitgeber: Join a leading company in medical equipment manufacturing, dedicated to innovation and customer satisfaction.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth and a dynamic work environment.
- Warum dieser Job: Be part of a mission-driven team that values your input and fosters professional development.
- Gewünschte Qualifikationen: Bring your IT knowledge and customer service experience; fluency in German and English is a must.
- Andere Informationen: This is a mid-senior level position, perfect for those ready to make an impact.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
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Responsibilities:
- Customer Inquiries: Handle, categorize, and respond to customer questions about our medical platform.
- Support: Provide technical and professional assistance to ensure high customer satisfaction.
- Request Management: Manage and follow up on customer inquiries to ensure quick and efficient resolutions.
- Education and Training: Educate and train customers to maximize their use of our software.
- Feedback Management: Collect and relay customer feedback to internal teams for continuous product and service improvement.
- Representation: Embody our corporate vision and passionately represent the platform.
Qualifications:
- Degree or apprenticeship in IT or a related field.
- Experience in a technical or customer-facing role (e.g., Customer Success/Support or Product Management).
- Technical understanding, ideally with SaaS solutions.
- Excellent communication skills and enthusiasm for client interactions.
- Solution-oriented mindset with the ability to clearly explain technical concepts.
- Structured, proactive work style with a high level of initiative.
- Fluency in German and English.
Seniority Level:
Mid-Senior level
Employment Type:
Full-time
Job Function:
Manufacturing and Customer Service
Industries:
Medical Equipment Manufacturing
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Customer Success Manager Arbeitgeber: EPM Scientific
Kontaktperson:
EPM Scientific HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Manager
✨Tip Number 1
Finde heraus, welche spezifischen Herausforderungen unsere Kunden im medizinischen Bereich haben. Zeige in deinem Gespräch, dass du diese Probleme verstehst und bereit bist, Lösungen anzubieten.
✨Tip Number 2
Bereite dich darauf vor, Beispiele aus deiner bisherigen Erfahrung zu teilen, die deine Fähigkeiten im Umgang mit Kundenanfragen und technischen Problemen demonstrieren. Das zeigt, dass du die Anforderungen der Rolle verstehst.
✨Tip Number 3
Zeige deine Begeisterung für die Arbeit mit SaaS-Lösungen und wie du Kunden dabei unterstützt hast, den maximalen Nutzen aus diesen Technologien zu ziehen. Das wird deine Eignung für die Position unterstreichen.
✨Tip Number 4
Informiere dich über unsere Unternehmensvision und Werte. Sei bereit, darüber zu sprechen, wie du diese in deiner Rolle als Customer Success Manager verkörpern kannst, um das Team und die Kunden zu inspirieren.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Understand the responsibilities and qualifications required, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success or support roles. Emphasize your technical understanding and any experience with SaaS solutions, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or provided technical support in the past.
Highlight Language Skills: Since fluency in both German and English is required, make sure to clearly indicate your language proficiency in your application. If you have experience working in bilingual environments, mention that as well.
Wie du dich auf ein Vorstellungsgespräch bei EPM Scientific vorbereitest
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of SaaS solutions and how they relate to customer success. Highlight any relevant experience you have in technical roles, as this will demonstrate your capability to handle customer inquiries effectively.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to role-play a customer interaction, so be ready to showcase your ability to engage with clients enthusiastically.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you manage customer feedback. Think of specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Embody the Company Vision
Research StudySmarter's corporate vision and values. Be ready to discuss how you can represent these in your role as a Customer Success Manager, showing your passion for the platform and commitment to customer satisfaction.
