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- Aufgaben: Lead service process enhancements and unite teams for ambitious objectives.
- Arbeitgeber: Join Knauf, a global leader in building materials with a commitment to sustainability.
- Mitarbeitervorteile: Enjoy 30 vacation days, flexible work options, health promotions, and discounts.
- Warum dieser Job: Shape the future of construction through digital solutions in a values-driven culture.
- Gewünschte Qualifikationen: Degree in business or computer science; experience in Salesforce and project management required.
- Andere Informationen: Knauf values diversity and encourages applicants from all backgrounds.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.
As a global building materials manufacturer with 42,500 employees in 90 countries , we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future .
Knauf Digital GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.
Can you say ‘yes’?
- Is respectful and appreciative interaction within the team a given for you?
- Do you always put the customer at the center of your actions?
- Do you consider the future and upcoming generations in your actions?
- Do you strive for personal and professional growth?
What you\’ll do
- Navigate the intersection of strategic thinking and execution, leading the enhancement of service processes for value creation
- Unite cross-functional teams through leadership, fostering collaboration to meet ambitious service objectives
- Pioneer the integration of physical and digital experiences, using advanced tools and technology to shape future customer engagement
- Guide the roadmap as a Group Process Owner (GPO), leading process design within the Salesforce ecosystem
- Translate customer needs into innovative product features, driving continuous improvement with international service experts and IT teams
Who you are
- Hold a degree in business or computer science, demonstrating a strategic mindset with a passion for aligning customer-facing processes with organizational goals and market dynamics
- Globally minded, thriving in international and cross-functional teams while fostering collaboration and synergy
- Skilled at bridging technology and business processes, ensuring seamless communication and understanding
- An experienced project manager adept at navigating complex environments and balancing diverse stakeholder interests
- Bring expertise in service processes within the Salesforce ecosystem, leveraging contact center integrations for optimization
What we offer you
We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:
- Security : Permanent employment contract in a stable, successful family-owned company.
- Flexibility : 30 days of vacation, special leave for certain occasions, a broad time window for flexible working and weekly home office days.
- Fitness and health : Offers of active health promotion, company doctor, occupational health and safety, etc.
- Welcome approach : Individual onboarding days, company and team events.
- Career and professional development : Individual support and promotion for part-time studies, further education and training.
- Benefits and vouchers : Discounts on well-known brands and reduced-price employee purchases.
- E-Bike leasing : Using tax advantages while promoting your own health.
- Relocation support : Assistance with international relocation
Knauf as an employer
Knauf Digital GmbH is the innovation hub of the Knauf Group and is shaping the future of construction through digital solutions. With creative software developments and smart services, we optimize construction processes and create added value for our customers.
The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.
Share our values and become part of the team to shape the future of Knauf together.
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Global Process Owner Service Excellence (m/f/d) Arbeitgeber: Knauf Digital
Kontaktperson:
Knauf Digital HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Global Process Owner Service Excellence (m/f/d)
✨Tip Number 1
Familiarize yourself with the Salesforce ecosystem, as this role heavily involves process design within it. Understanding how to leverage contact center integrations can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in leading cross-functional teams. Be prepared to discuss specific examples where you've successfully united diverse groups to achieve ambitious service objectives.
✨Tip Number 3
Showcase your strategic mindset by discussing how you've aligned customer-facing processes with organizational goals in previous roles. This will demonstrate your ability to navigate the intersection of strategy and execution.
✨Tip Number 4
Emphasize your commitment to personal and professional growth. Share any relevant training or certifications you've pursued, especially those related to service excellence or project management.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Global Process Owner Service Excellence (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Familiarize yourself with Knauf's values and mission. Highlight how your personal values align with their commitment to a safe and inclusive work environment in your application.
Tailor Your CV: Customize your CV to emphasize your experience in service processes, project management, and your familiarity with the Salesforce ecosystem. Make sure to showcase any relevant achievements that demonstrate your strategic mindset.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer-centric processes and your ability to lead cross-functional teams. Use specific examples from your past experiences to illustrate your skills and how they relate to the role.
Highlight International Experience: If you have experience working in international or cross-functional teams, make sure to mention it. This is crucial for the Global Process Owner role, as it emphasizes your ability to thrive in diverse environments.
Wie du dich auf ein Vorstellungsgespräch bei Knauf Digital vorbereitest
✨Understand the Company Culture
Before your interview, take some time to research Knauf's values and culture. They emphasize a respectful and appreciative interaction within teams, so be prepared to discuss how you embody these values in your work.
✨Showcase Your Strategic Mindset
As a Global Process Owner, you'll need to demonstrate a strategic mindset. Be ready to share examples of how you've aligned customer-facing processes with organizational goals in previous roles.
✨Highlight Your Project Management Skills
Since the role requires navigating complex environments, prepare to discuss your project management experience. Share specific instances where you balanced diverse stakeholder interests and achieved successful outcomes.
✨Emphasize Collaboration and Innovation
Knauf values collaboration across cross-functional teams. Be sure to highlight your experience in fostering teamwork and your ability to translate customer needs into innovative solutions, especially within the Salesforce ecosystem.
