Customer Consultant

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Customer Consultant

Posting Date: Jun 24, 2024
Location:

Berlin, BE, DE
Business Area: Digital
Company: Factory Pal GmbH

Customer Consultant

(Junior) Consultant – Digital Manufacturing

You want to redefine how entire industries work by leveraging IoT, Smart Manufacturing and Industry 4.0? Would you like to be part of the success of a digital solution which will revolutionize the manufacturing process to improve shop floor performance? If your answer is a big yes, you should continue reading!

With HQ in Berlin, FactoryPal is a corporate Start-Up – with an additional location in Porto/Portugal. The venture is poised to become the leading end-to-end IoT solution for machine efficiency and equipment effectiveness. The digitally enabled solution is not just completely reshaping how companies produce and elevate their efficiency levels, but it is fundamentally augmenting the way manufacturing employees do their job.

We are data scientists, engineers, designers, IIoT experts, product managers, and manufacturing operations consultants. We are a team, united by our shared ambition: revolutionize manufacturing and transform the way it is done to ensure smooth operations.

Become part of an amazing journey and successfully accompany our customers in their Digital Factory efforts!

Your Role & Key Responsibilities

As part of the Customer Success team, you drive the delivery of FactoryPal’s digital manufacturing projects. You are working towards achieving significant manufacturing performance improvements jointly with and for our customers. Your team is the point-of-contact between our customers – leading manufacturing companies – and FactoryPal, delivering jointly operational excellence / lean process programs enabled by cutting-edge smart manufacturing solutions.

• Jointly with your shopfloor pals you unlock the full potential of process improvements by consequently combining lean management with data & tech-driven process optimization based on FactoryPal’s shop-floor apps.
• You apply and learn lean and agile project delivery methods to support the delivery of Digital Manufacturing projects in time, budget and quality.
• You guide FactoryPal’s customers within their digitization initiatives – from the shopfloor team up to the Factory leadership – through change management and performance improvement practices, such as training, communication and performance analytics.
• With your customers, you actively drive the shop floor transformation by onboarding customers to the FactoryPal solutions, applying change and performance management as well as implementing process improvements.
• You analyze business, process and machine data, conceptualize shopfloor solutions and implement operational excellence activities based on FactoryPal solutions and based on customer needs.
• You prepare, explore and analyze various data sets and derive actionable insights to improve our customers manufacturing processes.
• You create and sustain deep and trustworthy relationships with your customer counterparts as you feel confident to maneuver in a shopfloor environment as well as a board room setting.
• You are part of a highly innovative, multidisciplinary team to validate innovative concepts and digital solutions being developed for the factory shop floor.

Your Experience & Key Skills

• You have a Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Computer Science or a related field, ideally with a focus on Production Operations Management.
• You gained initial project management skills and are acquainted with respective methods & tools.
• You got insights in process improvement, lean consulting, or operational excellence topics and initiatives in the production/ manufacturing environment – ideally, with a focus on process industry and continuous manufacturing.
• You are enthusiastic about operational excellence in connection with shop floor management and Industry 4.0.
• Your strong communication skills allow you to easily share technical concepts to business & customer stakeholders at all levels.
• You easily apply office productivity and communication tools such as Office 365, Slack, Miro and ClickUp. and ideally have some initial exposure on data analysis, processing and management technologies like Tableau, Grafana, Python and Snowflake.
• You speak German on native speaker level, and your English is fluent.

What You Get

• Opportunity to work in a well-funded corporate Start-Up with a competitive advantage derived from market access.
• Exposure to the hottest IT technologies, like AI/ML, Cloud and Industrial IoT.
• Challenging role with lots of opportunities to grow fast & steadily – as an expert and as an entrepreneur.
• Development opportunity in a group of professionals, who joined from top tier start-up, industry and consulting companies and an education from top tier universities.
• Offices in prime working locations and technology hotspots such as Berlin and Porto.
• Hands-On shopfloor experience in the manufacturing environment with travel opportunities – local and global.
• An agile, inspiring, multi-cultural, multi-disciplinary and innovative work environment.
• A competitive salary & benefits package – incl. 30 days vacation and dedicated training budget.

If you are interested to join us: Please apply in English language, providing us with your estimated start date and salary expectations.

Recruitment-Team
For questions please contact us via jobs@koerber.de.
Please apply exclusively via the "Apply now" button.

We are Körber – an international technology group with about 12,000 employees, more than 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

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