BOUTIQUE MANAGER (W/M)

As part of the development of CHANEL F&B Boutiques in Travel Retail, we are looking for a Boutique Manager for our new CHANEL F&B Boutique at Zurich airport (opening May 2025). As a Boutique Manager, you will have a key role in deploying Chanel’s Retail vision, ensuring operational excellence as well as a unique client experience at any time. You will be responsible for all Retail activities within the Boutique (strategical, analytical & operational), elevating Chanel’s brand image & performance. To successfully carry out your missions, you will be supported on a daily base by the CHANEL Travel Retail department and our partner Avolta. Permanent position Starting from May Location: Zurich airport YOUR MISSIONS Team management: A team of 5 Beauty Consultants (employed by Avolta) will be dedicated to the CHANEL boutique, located in Zurich Airport Level 1. Lead by example on the sales floor, demonstrating state of the art client engagement and selling techniques. Establish a strong team spirit and a positive working environment Ensure the understanding and implementation of Chanel’s strategy. Build & lead positive, ambitious & constructive team briefings Follow up on performance indicators of each employee, providing regular feedback. Develop individual action plans to ensure the success of each team member. Drive the team on the field, allowing them to perform at their best. Update team schedules together with the Terminal Manager (Avolta), guaranteeing a smooth Boutique operation at any time. Inspire your team, while proactively developing your personal skills & knowledge Participate in recruiting talent, setting up personalized integration programs. Business development Develop a deep knowledge of the Travel Retail environment in Zurich Airport Be a driving force in developing the business on a day to day Propose different actions to improve the business, adapting to several passenger profiles. Analyze and pilot KPIS ensuring constant progress & reaching our ambitious targets Guarantee a correct implementation of animations, client experiences and visual merchandising recommendations. Ensures that Boutique guidelines are implemented and respected at any time. Manage the order process and use of sales aids in line with the brands’ strategy Develop a healthy and positive partnership with Avolta’s local management. Guarantee an excellent stock level, through constant communication Avolta’s local management. Work closely with the Chanel & Avolta logistics departments to ensure the proper management of F&B and Eyewear inventories, and the implementation of new launches according to the defined schedule. Make proposals for Eyewear orders. Be an Ambassador of CHANEL brand: Create personalized client experiences, based on CHANEL’s experience paths, brand culture and know-how. Develop loyalty and long-lasting relationships with clients. Represent the boutique internally and externally: Create synergies with Duty Free Multi Brand Stores Create and develop a strong partnership with each business partner. PROFILE: You have a passion for high-end retail, a deep understanding of luxury brands, and a commitment to providing exceptional client service. With approx. 5 years in retail you are driven to curate a personalized shopping experience, building lasting relationships, and overseeing day-to-day operations to ensure the boutique runs seamlessly. Key Skills: Expertise in luxury retail sales and client relationship management Strong leadership and team management capabilities In-depth knowledge of beauty trends, high-end product offerings, and market insights Exceptional communication and interpersonal skills Proficient in inventory management, visual merchandising, and stock control Ability to create a welcoming and elegant boutique environment High-level organizational skills and multitasking abilities Fluency in German, English (any other foreign language is a plus) #J-18808-Ljbffr