IT First Level Support / Help Desk (m/w/d)

IT First Level Support / Help Desk (m/f/d)

From 01.05.2025 | Location Bielefeld | Full-time

Main areas of responsibility:

1. Acceptance, prioritization and processing of IT support requests in first-level support
2. Remote support for users with IT problems
3. Error analysis and resolution of technical faults in the areas of hardware, software and IT infrastructure
4. Optimization and monitoring of IT systems to ensure smooth IT operations
5. Provision of user access and authorizations in the company applications (cobra CRM, ERP, Microsoft Office, 3CX) and for VPN connections
6. Support with the installation and configuration of client systems (notebooks, IP telephones, etc.)
7. Collaboration in the implementation of IT projects
8. Management of the company\’s IT inventory and documentation of IT procedures
9. Support and maintenance of servers, in-house cabling, network support, AD, firewall, technical support for rooms/meetings, software distribution, mail distribution, etc.
10. Participation in the optimization of IT processes

Qualifications:

1. Completed training in the IT sector (e.g. IT specialist, IT systems administrator) or comparable qualification
2. Professional experience in IT support or in a similar position desirable
3. Very good knowledge of Windows operating systems, IT hardware and peripherals (e.g. printers, monitors, etc.), as well as Hyper-V virtualization technologies and Windows Server 2022
4. Good knowledge of Microsoft client/server, Active Directory, group policies and Microsoft 365 environment
5. Basic knowledge of MS SQL Server, Linux, owncloud, 3CX telephone system, Mikrotik router/firewall, Synology NAS and Veeam environment desirable
6. Good knowledge of network technology (LAN, WLAN and VLAN) and IT security topics
7. Proactive, independent and solution-oriented way of working
8. Service orientation and enjoy working in a team
9. Open-mindedness in dealing with people
10. Ability to work in a team, reliability and innovative action and thinking
11. Very good knowledge of German, good knowledge of English an advantage

What we offer:

1. Attractive remuneration
2. Annual further training opportunities
3. Extensive onboarding with a direct contact person
4. Compatibility of career and family through flexitime, flexible working hours and mobile working
5. 30 days\‘ vacation plus special leave at Christmas and New Year\’s Eve
6. Subsidy for the Germany ticket
7. Corporate benefits – offers for employees with special conditions from well-known manufacturers and brands
8. Opportunity to participate in training and networking events as part of our membership of the Pioneers Club in Bielefeld

Would you like to become part of our team? Then we look forward to getting to know you. Send us your application including salary expectations and starting date by e-mail to (ideally summarized in a PDF document). If you have any further questions, please contact Ms. Sonay Ciftci on 0521 96733-115.

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