Engineer Information Technology - EndUser Support

<![CDATA[ Job Description
In your new role you will:

• Handle IT incidents and Service Requests raised by Infineon users worldwide.
• Handle contacts via 3 end-user channels: Calls, chats, and web tickets.
• Responsible for the content and release of IT Information news.
• Accountable for all content used in support tooling, e.g, knowledge database, self-service portal, etc.
• Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
• Perform any additional tasks, topics, projects as and when advised by Service Desk management.

Your Profile
You are best equipped for this task if you have:

• Good proficiency in English and Bahasa Melayu is compulsory.
• Proficiency in Mandarin will be compulsory if required. German language is an added advantage.
• Strong communication and interpersonal skills.
• Required to run shift, which includes public & national holidays and weekends.
• Ability to work independently with minimal supervision, willing to learn and work hard.
• Team player and customer focused.
• Possesses theoretical and practical knowledge/experience in IT.
• Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications, e.g, Microsoft solutions are preferred.

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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