Quality Manager

medmix is a global leader in high-precision delivery devices. We occupy leading positions in the healthcare, consumer, and industrial end-markets. Our customers benefit from our dedication to innovation and technological advancement that has resulted in over 900 active patents. Our 14 production sites worldwide, together with our highly motivated and experienced team of nearly 2,700 employees provide our customers with uncompromising quality, proximity, and agility. medmix is headquartered in Baar, Switzerland.

Job Description

Purpose:

Ensure that the local Industry manufacturing site is compliant with the relevant ISO standards and is able to interact with the appropriate regulatory bodies. They ensure customer complaints are handled in a compliant and timely manner with robust root cause investigation and corrective action. This role requires strong customer focus, leadership skills, a deep understanding of quality management systems, and the ability to drive continuous improvement initiatives.

Main Responsibilities:

Quality Management Systems:

• Develop, implement, and maintain an effective Quality Management System (QMS) that complies with industry standards and regulatory requirements.
• Establish processes and procedures for handling complaints, quality control, document control, corrective and preventive actions, and continuous improvement.
• The scope of the role includes overseeing quality responsibilities at the local plant.

Quality Control:

• Develop and implement quality control processes and procedures to ensure products and services consistently meet quality standards.
• Establish inspection and testing protocols, monitor product quality throughout the production or service delivery process, and address any non-conformities.

Supplier Quality Management:

• Collaborate with purchasing and supply chain teams to establish and maintain robust supplier quality management processes.
• Conduct supplier audits, evaluate supplier performance, and implement measures to ensure they meet quality standards.

Quality Assurance:

• Develop and implement quality assurance strategies and processes to prevent defects and ensure customer requirements are met.
• Define quality metrics and key performance indicators (KPIs), conduct root cause analysis for quality issues, and implement corrective and preventive actions.
• Foster a culture of continuous improvement throughout the plant. Lead initiatives to enhance quality processes, optimize efficiency, and reduce waste.
• Utilize quality tools and methodologies, such as Six Sigma and Lean, to identify improvement opportunities and drive their implementation.

Customer Satisfaction:

• Monitor customer feedback and satisfaction levels to identify areas for improvement.
• Collaborate with cross-functional teams to address customer complaints, implement corrective actions, and ensure customer requirements are met.

Compliance:

• Stay up-to-date with industry standards, regulations, and relevant certifications.
• Ensure the plant complies with applicable quality and regulatory requirements.
• Coordinate audits and certifications, address findings, and implement necessary actions for compliance.

Leadership and Team Management:

• Provide leadership and guidance to the quality team. Foster a collaborative and high-performance team environment.
• Set performance objectives, conduct performance evaluations, and mentor team members to support their growth and professional development.

Qualifications

Work experience: Proven experience in quality management roles in industrial plants.

Expertise:

• Deep knowledge of quality management principles, methodologies, and tools (e.g., Six Sigma, Lean)
• Deep knowledge of relevant quality standards (e.g., ISO 9001) and industry-specific regulations

Education: Degree in Industrial Engineering, Operations Management, or a related field (master’s degree is a plus)

Languages: Spanish and English – Professional proficiency

Skills:

• Analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to lead and influence cross-functional teams
• Detail-oriented with a focus on continuous improvement
• Strong organizational and project management skills

Additional Information

medmix is an equal opportunity employer committed to the strength of a diverse workforce.

Join us and advance your career, starting today!

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