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- Aufgaben: Support customers with our CellXpress.ai system through training and documentation.
- Arbeitgeber: Join Molecular Devices, a leader in life science technology, based in beautiful Salzburg.
- Mitarbeitervorteile: Enjoy competitive benefits, including health care and generous paid time off.
- Warum dieser Job: Be part of a dynamic team making an impact in life sciences while growing your engineering skills.
- Gewünschte Qualifikationen: Must have a B.S. in Life Science or Engineering and 5+ years of hands-on experience.
- Andere Informationen: Opportunity to travel up to 30% for customer visits and training.
Das voraussichtliche Gehalt liegt zwischen 43000 - 67000 € pro Jahr.
Job Title: Product Support Engineer – CellXpress.aiMolecular Devices, a Danaher operating company, is seeking a highly skilled Product Support Engineer to join our team in Salzburg, Austria.The successful candidate will be responsible for providing high-quality engineering support to meet Field Service and external customer needs on our CellXpress.ai Automated Cell Culture System.This role involves generating documentation, conducting hardware and software training, and providing direct escalation support to the Field Service Engineering and Technical Support teams.The ideal candidate will have a B.S. or higher in a Life Science discipline or in Engineering, with 5+ years of professional work experience as a hands-on engineer in a life science company or discovery laboratory environment.Key Responsibilities:Generate documentation and conduct hardware and software training to enable support of the customized product by field service engineers and technical support.Provide direct escalation support to the Field Service Engineering and Technical Support teams for CellXpress and related products.Perform risk management to minimize CellXpress serviceability risks.Provide project execution support for CellXpress products to ensure they meet service requirements prior to shipment.Requirements:Education: B.S. or higher in a Life Science discipline or in Engineering is required.5+ years of professional work experience as a hands-on engineer in a life science company or discovery laboratory environment.Ability to travel (up to 30%) to visit customers or provide technical training domestic and international.Preferred Qualifications:Experience with liquid handling instruments, incubators and robotics a plus.Demonstrated success in managing multiple activities/projects, priorities, or people in a fast-paced, high-growth, results-driven environment.Excellent communication, interpersonal, analytical/problem-solving skills, and the ability to work with cross-functional teams.Benefits:Molecular Devices offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it\’s a health care program or paid time off, our programs contribute to life beyond the job.
Product Support Engineer – Arbeitgeber: Molecular Devices
Kontaktperson:
Molecular Devices HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Product Support Engineer –
✨Tip Number 1
Familiarize yourself with the CellXpress.ai Automated Cell Culture System. Understanding the product inside and out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your hands-on engineering experience in life sciences during networking events or informational interviews. Connecting with professionals in the field can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed multiple projects or activities in a fast-paced environment. This will showcase your ability to thrive under pressure, which is crucial for this role.
✨Tip Number 4
If you have experience with liquid handling instruments or robotics, be ready to talk about it. This knowledge can set you apart from other candidates and align well with the preferred qualifications.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Product Support Engineer –
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Product Support Engineer position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 5+ years of experience in a life science company or laboratory environment. Provide specific examples of how your hands-on engineering skills relate to the CellXpress.ai Automated Cell Culture System.
Showcase Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, include examples in your application that demonstrate your ability to train others and work with cross-functional teams.
Tailor Your Documents: Customize your CV and cover letter to reflect the specific requirements and preferred qualifications mentioned in the job description. This shows that you have taken the time to understand what the company is looking for.
Wie du dich auf ein Vorstellungsgespräch bei Molecular Devices vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on engineering experience in detail. Highlight specific projects or challenges you've faced in a life science environment, especially those related to automated systems or liquid handling instruments.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your analytical and problem-solving abilities. Prepare examples of how you've successfully managed risks or resolved technical issues in previous roles, particularly in high-pressure situations.
✨Communicate Effectively
Since the role involves training and support, practice articulating complex technical concepts clearly and concisely. Be ready to explain how you would train field service engineers and technical support teams on the CellXpress.ai system.
✨Prepare for Behavioral Questions
Think about your past experiences managing multiple projects or priorities. Be ready to share specific examples that demonstrate your ability to thrive in a fast-paced, results-driven environment, as this is crucial for the role.
