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- Aufgaben: Lead innovative training programs for water and wastewater pump services.
- Arbeitgeber: Join Sulzer, a global leader in critical applications for essential industries.
- Mitarbeitervorteile: Enjoy a 401K plan, paid holidays, health savings account, and wellness programs.
- Warum dieser Job: Make an impact with your training skills while traveling across North America.
- Gewünschte Qualifikationen: 5+ years in technical service/training, strong problem-solving, and customer service skills required.
- Andere Informationen: This is a remote position with 70% travel; no visa support available.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Regional Service Manager – Full-time – Santa Ana, (CA), United States
Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.
We are looking for a Regional Service Manager to join our FE_WIBU team in the United States. The Regional Service Manager will develop world-class water and wastewater pump service training with content focused on system troubleshooting and how to execute root cause analysis of systems. The target audience is Distributors and Representatives. As a Regional Service Manager, you will focus on developing and delivering innovative training programs on the Sulzer pumps including the development of the Sulzer service school.
Your main tasks and responsibilities:
- Focus on developing and delivering innovative training programs for water and wastewater pump service including system troubleshooting and root cause analysis.
- Develop training materials, including webinars, presentations, videos, online resources, and new innovative training experiences.
- Conduct training sessions, workshops, and seminars for sales distributors, representatives, customers, and internal staff.
- Assess training needs and continuously update and improve training programs to ensure relevance and effectiveness.
- Collect feedback and evaluate the impact of training sessions to make necessary improvements.
- Perform treatment application and system audits as needed.
To succeed in this role, you will need:
- Must possess a superior customer service focus.
- Demonstrated technical aptitude and desire to learn all product lines.
- Superior analytical, problem-solving skills.
- Demonstrated success through focus, good judgment, and decision-making.
- Strong sense of teamwork.
- Well-developed sense of urgency to deliver results.
- Excellent relationship and people skills.
- 5+ years’ experience working in a technical service/training role.
- Comprehensive understanding of pumps, motors, variable frequency drives, and pumping system design.
- Proven experience in developing and delivering technical training programs, particularly in the wastewater industry.
- Problem-solving abilities and a keen eye for detail in troubleshooting pump-related issues.
- Good verbal and written communication skills.
- Team player, flexible, and 100% customer service attitude.
- Willingness to travel 70% within North America.
- Computer Skills: Working knowledge of Microsoft Office products such as Word, Excel, Power Point, and Outlook.
What we offer you:
- 401K plan with up to a 6% company match.
- 12 Paid Holidays.
- Health savings account with employer matching.
- 4 weeks of paid parental leave.
- Motivating wellness program.
No visa or work permit support can be provided for this role.
This is a remote position with 70% travel within North America.
Do you have a question about the role?
Reach out to Kerry Wilt at or Hiring Manager – John Burt. Our team is looking forward to hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom, and the United States.
About us
Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality, and durability of critical goods and services by supporting energy security, natural resource management, and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance, and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2023, our 13,130 employees delivered revenues of CHF 3.3 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN).
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Regional Service Manager Arbeitgeber: Sulzer Ltd
Kontaktperson:
Sulzer Ltd HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Regional Service Manager
✨Tip Number 1
Make sure to highlight your experience in developing and delivering technical training programs, especially in the wastewater industry. This is a key requirement for the Regional Service Manager role, so showcasing relevant examples will help you stand out.
✨Tip Number 2
Emphasize your customer service focus and problem-solving skills during any conversations or interviews. The role requires a superior customer service attitude, so demonstrating how you've successfully handled customer interactions in the past can be beneficial.
✨Tip Number 3
Prepare to discuss your technical knowledge of pumps, motors, and pumping system design. Being able to articulate your understanding of these areas will show that you are well-equipped for the challenges of the position.
✨Tip Number 4
Since the role involves significant travel, be ready to talk about your flexibility and willingness to travel 70% within North America. Sharing past experiences where you've successfully managed travel commitments can demonstrate your readiness for this aspect of the job.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Regional Service Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Regional Service Manager position. Understand the key responsibilities, such as developing training programs and conducting workshops, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 5+ years of experience in technical service or training roles. Provide specific examples of how you've developed and delivered training programs, especially in the wastewater industry.
Showcase Your Skills: Demonstrate your superior customer service focus, analytical skills, and problem-solving abilities in your application. Use concrete examples to illustrate how these skills have contributed to your past successes.
Tailor Your Application: Customize your cover letter to reflect your understanding of Sulzer's mission and values. Mention your willingness to travel and your proficiency with Microsoft Office products, as these are important aspects of the role.
Wie du dich auf ein Vorstellungsgespräch bei Sulzer Ltd vorbereitest
✨Showcase Your Technical Knowledge
As a Regional Service Manager, you'll need to demonstrate a strong understanding of pumps and wastewater systems. Be prepared to discuss your technical experience and how it relates to the role, especially in troubleshooting and root cause analysis.
✨Emphasize Customer Service Skills
This position requires a superior customer service focus. Share examples from your past experiences where you successfully addressed customer needs or resolved issues, highlighting your commitment to customer satisfaction.
✨Prepare for Training Program Discussions
Since developing and delivering training programs is a key responsibility, think about your previous experiences in training roles. Be ready to discuss how you assess training needs and improve programs based on feedback.
✨Demonstrate Teamwork and Flexibility
The role emphasizes teamwork and a flexible approach. Prepare to share instances where you collaborated effectively with others and adapted to changing circumstances, showcasing your ability to work well in a team-oriented environment.
