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- Aufgaben: Lead the customer experience and ensure exceptional service in our store.
- Arbeitgeber: Join a fast-growing fashion company known for quality and professionalism.
- Mitarbeitervorteile: Enjoy top-notch training, a clothing allowance, and generous employee discounts.
- Warum dieser Job: Shape memorable customer journeys and build lasting relationships in a vibrant environment.
- Gewünschte Qualifikationen: Previous experience in sales or hospitality; fluent in German with strong communication skills.
- Andere Informationen: Opportunities for career growth and travel to other stores and abroad.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.
What you will do:
- Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided.
- Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales.
- Ensure clienteling activities are mapped for each guest.
- Ensure seamless efficiency and positive atmosphere in the customer experience.
- Partner with leadership and expert teams to proactively address service issues.
- Perform other duties assigned by store leadership team.
Who you are:
- Previous experience in sales, hospitality, and/or service.
- Exceptional customer service/clienteling skills and excited to build relationships.
- Professional verbal and written communication skills.
- Fluent German speaker.
What you will get:
- A top-of-the-line training program, unique to the industry.
- A clothing allowance for each new season and a generous employee discount.
- Opportunity to build a career with one of the fastest growing companies in fashion and opportunity to travel to other stores and abroad.
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Customer Experience Coordinator m/w/d Arbeitgeber: Suitsupply
Kontaktperson:
Suitsupply HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Experience Coordinator m/w/d
✨Tip Number 1
Fokussiere dich auf deine zwischenmenschlichen Fähigkeiten. Als Customer Experience Coordinator ist es wichtig, dass du in der Lage bist, Beziehungen zu Kunden aufzubauen und ihre Erwartungen zu übertreffen. Übe, wie du in verschiedenen Situationen freundlich und professionell kommunizieren kannst.
✨Tip Number 2
Informiere dich über die Marke und ihre Werte. Zeige in deinem Gespräch, dass du die Philosophie des Unternehmens verstehst und bereit bist, diese zu vertreten. Das wird dir helfen, als Markenbotschafter überzeugend aufzutreten.
✨Tip Number 3
Bereite dich darauf vor, Beispiele für deine Erfahrungen im Kundenservice zu teilen. Überlege dir konkrete Situationen, in denen du erfolgreich mit Kunden interagiert hast oder Probleme gelöst hast. Das zeigt, dass du die nötigen Fähigkeiten mitbringst.
✨Tip Number 4
Zeige deine Begeisterung für die Modebranche. Informiere dich über aktuelle Trends und Entwicklungen, um zu zeigen, dass du ein echtes Interesse an der Branche hast. Dies kann dir helfen, dich von anderen Bewerbern abzuheben.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Experience Coordinator m/w/d
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Coordinator position. Understand the key responsibilities and required skills, especially the emphasis on exceptional customer service and professional communication.
Highlight Relevant Experience: In your application, emphasize any previous experience in sales, hospitality, or customer service. Provide specific examples of how you've exceeded client expectations and contributed to a positive customer experience.
Showcase Communication Skills: Since the role requires professional verbal and written communication skills, ensure that your application is well-written and free of errors. Use clear and concise language to convey your passion for customer service.
Express Enthusiasm for the Brand: Demonstrate your excitement about the company and its values in your cover letter. Mention why you want to be a part of their team and how you can contribute to enhancing the customer journey.
Wie du dich auf ein Vorstellungsgespräch bei Suitsupply vorbereitest
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your previous roles where you went above and beyond to exceed customer expectations.
✨Demonstrate Your Communication Skills
Since professional verbal and written communication is key, practice articulating your thoughts clearly. Prepare to discuss how you would handle various customer interactions and service issues.
✨Highlight Your Teamwork Abilities
As a Customer Experience Coordinator, you'll work closely with the management team. Be ready to share experiences that showcase your ability to collaborate effectively and support your colleagues in achieving common goals.
✨Prepare for Situational Questions
Anticipate questions about how you would handle specific scenarios related to customer service. Think of examples that demonstrate your problem-solving skills and your ability to maintain a positive atmosphere in challenging situations.
