Customer Experience Coordinator m/w/d

Contract type: Full-time

As a Customer Experience Coordinator

You help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promoting the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

1. Ensure client expectation is exceeded at each visit and maintain an environment focused on the client experience by utilizing hospitality tools provided.
2. Ensure all employees present professionally for each customer interaction according to company policies and practice the highest level of customer service to achieve maximum sales.
3. Ensure clienteling activities are mapped for each guest.
4. Ensure seamless efficiency and a positive atmosphere in the customer experience.
5. Partner with leadership and expert teams to proactively address service issues.
6. Perform other duties assigned by the store leadership team.

Who you are:

1. Previous experience in sales, hospitality, and/or service.
2. Exceptional customer service/clienteling skills and excited to build relationships.
3. Professional verbal and written communication skills.
4. Fluent German speaker.

What you will get:

1. A top-of-the-line training program, unique to the industry.
2. A clothing allowance for each new season and a generous employee discount.
3. Opportunity to build a career with one of the fastest growing companies in fashion, including opportunities to travel to other stores and abroad.

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