Policy Manager, Marketplace Product

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in 2022, with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

As a Policy Manager, you will be responsible for driving the creation and implementation of policies for all upcoming categories across our product organisation and supporting functions. You will collaborate with key stakeholders, including legal, Trust & Safety, and transactional product teams, to develop policies that balance business objectives, user experience, compliance, and operational feasibility.

In this role, you will work closely with product, customer support, operations, and moderation teams to ensure policies are designed, approved, and implemented effectively.

This role requires strong strategic thinking, stakeholder management, and problem-solving skills to establish processes that streamline collaboration and ensure policies are rolled out in a timely manner. You will play a key role in shaping the framework that enables Vinted’s expansion while maintaining a fair, safe, and seamless experience for our members.

In this position, you’ll

• Work closely with stakeholders to develop policies for new and existing categories, incorporating input from legal teams on compliance, Trust & Safety teams on online moderation, and transactional product teams on post-order policies.
• Balance key considerations such as business objectives, operational costs, user experience, and legal requirements to create fair and effective policies.
• Present policy proposals to the Multivertical Steering Committee to gain approval and ensure smooth implementation.
• Build and refine processes that enhance collaboration between product, customer support, operations, and moderation teams, ensuring policies are rolled out efficiently.
• Continuously improve policies based on real-world impact, member feedback, and evolving business needs.

About you

• Has experience as a Policy Manager in digital marketplaces, eCommerce platforms, or other fast-paced, consumer-facing environments.
• Thrives in dynamic, early-stage settings and isn’t afraid to dive into complex challenges to drive results.
• Excels at project and stakeholder management, bringing teams together to create and implement effective policies.
• Uses data and analytical skills to make informed, strategic decisions.
• Pays close attention to detail and communicates with clarity and precision.
• Is an excellent communicator in English, both written and spoken.

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The base salary range for this position is€ 77,900 – €105,300 gross per year.

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