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- Aufgaben: Lead ServiceNow projects focusing on Customer Service Management and IT Service Management.
- Arbeitgeber: Join a leading retail business in Switzerland driving digital transformation.
- Mitarbeitervorteile: Enjoy competitive salary, profit-sharing, and flexible remote work options.
- Warum dieser Job: Be a key player in exciting projects with autonomy and influence in decision-making.
- Gewünschte Qualifikationen: Proven experience in ServiceNow CSM and ITSM, fluent in German (B2+).
- Andere Informationen: Opportunity for career development and mentoring junior consultants.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Get AI-powered advice on this job and more exclusive features.
The ServiceNow and SAP Expert | Podcast Host
Are you a Senior ServiceNow Consultant looking for an opportunity to drive impactful digital transformation in the retail sector?
Do you have expertise in ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) ?
If so, this is your chance to work with a leading retail business in Switzerland, shaping customer experiences and optimizing operational processes.
Why Join?
- Be a key player in driving ServiceNow CSM and ITSM solutions in the retail industry
- Work on exciting, large-scale projects with a well-established organization
- Enjoy a high degree of autonomy and influence in decision-making
- Competitive salary, benefits, and profit-sharing opportunities
- Flexible working arrangements , including remote work options
Your Role:
- Act as the ServiceNow subject matter expert , leading projects with a primary focus on CSM (Customer Service Management) and ITSM
- Collaborate with stakeholders to gather business requirements and translate them into functional ServiceNow solutions
- Design and implement ServiceNow configurations, integrations, and workflows to improve efficiency and customer engagement
- Lead scoping workshops and consult on best practices for ServiceNow adoption
- Support and drive the growth of the ServiceNow team , mentoring junior consultants and providing technical guidance
- Play a key role in pre-sales activities , assisting in securing new projects and expanding ServiceNow partnerships
- Work closely with cross-functional teams and stakeholders to deliver seamless digital experiences
What You Bring:
- Proven experience as a Senior ServiceNow Consultant , with a strong focus on CSM (Customer Service Management) and ITSM
- Expertise in ServiceNow configuration, customization, and integration
- Experience in leading ServiceNow implementation projects in a service provider or enterprise environment
- Strong analytical mindset and ability to design scalable, business-driven solutions
- Ability to articulate complex technical concepts clearly and concisely to stakeholders
- Fluent in German (B2+) – essential for client engagement
- A degree in business informatics, data analysis, or a related field is preferred
What’s on Offer?
- A role with significant creative freedom and career development opportunities
- The chance to work on national and international projects
- Attractive remuneration , including profit-sharing
- A collaborative work environment with flat hierarchies and fast decision-making
- Supportive team culture and ongoing professional development
- Flexible working hours and remote work options
This is your opportunity to take your ServiceNow career to the next level and play a pivotal role in transforming customer service and IT operations in the retail sector.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting, IT System Operations and Maintenance, and Retail
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Senior ServiceNow Consultant Arbeitgeber: Expert Resource
Kontaktperson:
Expert Resource HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior ServiceNow Consultant
✨Tip Number 1
Networking is key! Connect with professionals in the retail sector who are already working with ServiceNow. Attend industry events, webinars, or local meetups to build relationships and learn about potential job openings.
✨Tip Number 2
Showcase your expertise in ServiceNow CSM and ITSM through online platforms like LinkedIn. Share insights, articles, or case studies that highlight your experience and knowledge in these areas to attract the attention of recruiters.
✨Tip Number 3
Prepare for interviews by familiarizing yourself with the latest trends and best practices in ServiceNow implementations. Be ready to discuss specific projects you've led and how they impacted customer service and operational efficiency.
✨Tip Number 4
Leverage your fluency in German to engage with potential clients and stakeholders effectively. Highlight this skill during networking opportunities and interviews, as it will be a significant asset in the Swiss retail market.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior ServiceNow Consultant
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Highlight your experience in ServiceNow CSM and ITSM, as these are crucial for the role.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills related to ServiceNow. Emphasize your previous projects, especially those involving CSM and ITSM, and include any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation in the retail sector. Mention specific examples of how you've driven successful ServiceNow implementations and your ability to mentor junior consultants.
Highlight Language Proficiency: Since fluency in German (B2+) is essential for client engagement, make sure to clearly state your language skills in both your CV and cover letter. If you have any certifications or courses, include those as well.
Wie du dich auf ein Vorstellungsgespräch bei Expert Resource vorbereitest
✨Showcase Your Expertise
Be prepared to discuss your experience with ServiceNow CSM and ITSM in detail. Highlight specific projects where you led implementations or made significant improvements, as this will demonstrate your capability as a subject matter expert.
✨Understand the Retail Sector
Research the retail industry and understand its unique challenges and opportunities. Be ready to discuss how your skills can drive digital transformation in this sector, as it will show your genuine interest in the role.
✨Prepare for Technical Questions
Expect technical questions related to ServiceNow configurations, integrations, and workflows. Brush up on best practices and be ready to articulate complex concepts clearly, as this is crucial for stakeholder engagement.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior consultants and leading projects, prepare examples that showcase your leadership abilities. Discuss how you've supported team growth and contributed to a collaborative work environment.
