Customer Quality Engineer (m,f,d)

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Customer Quality Engineer (m,f,d), Jesewitz

Due to the increasing growth of our company, Molex group in Jesewitz, Saxony, we are looking for an experienced and committed Customer Quality Engineer (m/f/d) as soon as possible who will be responsible for coordinating complaint processing and communicating with our customers. You will work independently and have the opportunity to contribute your own ideas to the further development of quality management.

Our Team

Our company forms a future-oriented and innovative team in the area of quality management and assurance that constantly adapts to changing requirements and strives for new solutions. The quality team currently consists of 10 colleagues and is divided into the areas of quality assurance and quality management. In the role of Customer Quality Engineer (m/f/d), you will report directly to the Quality Assurance Manager at FCT electronic GmbH.

What You Will Do

1. Coordinate complaint processing and statements to customers as well as processing of complaints in the relevant portals.
2. Further develop complaint management.
3. Measure and improve customer satisfaction.
4. Analyze manufacturing processes including initiating, carrying out, and supporting error and weak point analyses as well as defining and monitoring optimization measures.
5. Coordinate quality-relevant activities in collaboration with the departments.
6. Create technical documentation.
7. Increase quality awareness through training.
8. Plan and conduct audits.
9. Participate in FMEAs and derive measures.
10. Create key figures for the quality report.

Who You Are (Basic Qualifications)

1. You have successfully completed technical training or technical university studies.
2. Several years of professional experience in quality management would be an advantage.
3. You are confident in the use of QM methods and tools (FMEA, 5W, 8D, SPC, Ishikawa, PAPP, etc.).
4. You have an analytical and systematic way of working as well as high process affinity.
5. You are characterized by a high sense of responsibility, strong teamwork and communication skills, as well as intercultural competence.
6. You are eager to learn and have an innovative way of thinking.
7. You have good knowledge of German and English.
8. You are willing to travel (including international travel).

What Will Put You Ahead

1. You have 3 years of experience with the quality management tools Ishikawa, 8D, 5W, and others.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

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