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- Aufgaben: Lead a team of account managers and optimize restaurant partner performance.
- Arbeitgeber: Wolt is a fast-growing Finnish tech company revolutionizing food delivery in Germany.
- Mitarbeitervorteile: Enjoy flexible hours, 30 days vacation, and discounts on Wolt orders.
- Warum dieser Job: Join a dynamic team, drive growth, and make an impact in the food industry.
- Gewünschte Qualifikationen: Experience in account management and team leadership; fluent in German and English.
- Andere Informationen: Work in a cool Cologne office with a collaborative culture and regular team events.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Sales & Merchant Operations
Cologne, Germany
Full-time
Are you a service-minded communicator who enjoys solving problems for restaurant partners? Are you detail-oriented and enjoy testing out new ideas? If this sounds like you, then we’d love to chat!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Germany in the autumn of 2019, and have since been conquering the food delivery scene step by step.
Role background
As a result of Wolt’s rapid expansion and the plans we have for 2025, we need a SMB Account Management Team Lead to support the Account Management team in the West Region (Cologne and surroundings).
Reporting to the Head of SMB Account Management, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. The SMB AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.You’re excited about this opportunity because you will…
- Develop and manage a team of up to 10 account manager(s)
- Conduct weekly performance reviews of the region, city, and team to assess progress against goals
- Set ambitious yet achievable targets and OKRs to drive long-term growth and success for Wolt in the region.
- Perform frequent quality and satisfaction checks to ensure service standards.
- Conduct renegotiations with venues alongside the Account Managers.
- Demonstrate hands-on leadership by building strong relationships, negotiating key deals, and driving mutual growth with top partners
- Create a positive work environment that enables the team to develop.
- Lead by example in terms of demonstrating Wolt values and behaviors.
Our humble expectations
- Proven experience in account management, with a strong track record of driving results and fostering long-term partnerships
- Multiple years of experience successfully managing and leading teams, fostering a collaborative and high-performing culture
- Excellent interpersonal skills with the ability to adapt tone to suit the audience.
- Proficient in analyzing performance metrics and translating insights into actionable strategies.
- Passion for food and developing the best restaurants in town.
- Fluent in German and English
Next steps
What we offer
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Cool office in the heart of Cologne
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Independent work in a dynamic, international team
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A fast-growing tech company with many career opportunities
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Attractive salary package
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Discounts on Wolt orders
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Various soft drinks, coffee, and fruits in the office
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Weekly (virtual) all-hands meetings and regular team events
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Flexible working hours policy + 30 days of paid vacation
#J-18808-Ljbffr
Account Management - Team Lead (m/f/x) Arbeitgeber: Wolt
Kontaktperson:
Wolt HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Account Management - Team Lead (m/f/x)
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Da die Rolle einen Team Lead erfordert, ist es wichtig, dass du Beispiele für deine Erfahrungen in der Teamführung und -entwicklung parat hast. Überlege dir, wie du dein Team motiviert und unterstützt hast, um gemeinsame Ziele zu erreichen.
✨Tip Number 2
Bereite dich darauf vor, über deine Erfolge im Account Management zu sprechen. Du solltest konkrete Zahlen und Ergebnisse nennen können, die zeigen, wie du Umsatzwachstum und langfristige Partnerschaften gefördert hast. Das wird deine Eignung für die Position unterstreichen.
✨Tip Number 3
Zeige deine Leidenschaft für die Gastronomie. Da Wolt eng mit Restaurants zusammenarbeitet, ist es wichtig, dass du deine Begeisterung für gutes Essen und die Unterstützung von Restaurants zum Ausdruck bringst. Teile persönliche Erfahrungen oder Ideen, wie du zur Verbesserung der Restaurantpartnerschaften beitragen kannst.
✨Tip Number 4
Nutze dein Netzwerk! Wenn du Kontakte in der Gastronomie oder im Bereich Account Management hast, sprich mit ihnen über ihre Erfahrungen. Diese Einblicke können dir helfen, dich besser auf das Gespräch vorzubereiten und wertvolle Informationen über die Branche zu sammeln.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Account Management - Team Lead (m/f/x)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Management - Team Lead position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in account management and team leadership. Use specific examples that demonstrate your ability to drive results and foster partnerships, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and your leadership style. Mention how you can contribute to Wolt's growth and success in the region, and include any relevant metrics or achievements from your past roles.
Highlight Language Proficiency: Since fluency in German and English is required, make sure to clearly state your language skills in your application. If you have any certifications or experiences that demonstrate your proficiency, include those as well.
Wie du dich auf ein Vorstellungsgespräch bei Wolt vorbereitest
✨Show Your Leadership Skills
As a Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you encouraged collaboration and drove performance.
✨Understand Wolt's Values
Familiarize yourself with Wolt's core values and be ready to discuss how you embody these in your work. This will show that you align with the company's culture and are committed to fostering a positive work environment.
✨Prepare for Performance Metrics Discussion
Since the role involves analyzing performance metrics, be prepared to discuss how you've used data to drive results in previous positions. Bring specific examples of strategies you've implemented based on insights from performance analysis.
✨Demonstrate Your Passion for Food
Wolt is all about food delivery, so express your passion for the culinary world. Share your favorite restaurants or food experiences, and explain how this passion can translate into developing strong partnerships with restaurant partners.
