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- Aufgaben: Analyze business processes and develop solutions using CAS genesisWorld software.
- Arbeitgeber: mpl Software GmbH specializes in CRM for SMEs since 1998, partnering with CAS Software AG.
- Mitarbeitervorteile: Enjoy flexible work-life balance, performance rewards, and opportunities for professional development.
- Warum dieser Job: Join a collaborative team, take on responsibilities quickly, and make a real impact in customer relationships.
- Gewünschte Qualifikationen: Degree in economics, business informatics, or computer science; experience in software projects preferred.
- Andere Informationen: Willingness to travel and enjoy customer contact is essential.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
CRM Consultant (m/f/d)
Let us introduce ourselves! mpl Software GmbH has been focusing on customer relationship management (CRM) for SMEs since 1998. For the implementation of projects, we rely on the products of the market leader in the SME sector – CAS Software AG. In addition to the professional introduction of standard CRM software, we supplement our projects with professional consulting services in the areas of strategy development, project preparation, process optimization and ensuring user acceptance. Long-term and trusting cooperation with our customers, partners and employees is the basis for our joint success!
Your tasks:
- Analysis of our customers\‘ business processes and development of solution concepts
- Implementation of customer requirements with our CAS genesisWorld software solution, through independent customizing or in cooperation with our developers
- Support and training for users and administrators
- Independent project management, from kick-off to go-live
- Further development of existing customer business through expansion projects
Your profile with which you score points:
- A university or college degree with a focus on economics, business informatics, computer science or a comparable qualification
- Initial experience in the implementation of software projects (ideally project experience with CRM and/or in dealing with customers from the SME sector)
- Analytical thinking and assertiveness
- Confident demeanor, reliability and accuracy
- Enjoy customer contact and intensive teamwork
- Willingness to travel
Our offer for you:
- After the individual training period, you will quickly take on responsibility and further project tasks, up to the independent project management of a team of colleagues and employees of the customer
- Challenges – so that you can put your expertise to use
- Development – inside and outside the job through targeted challenges and support
- A team – that works together and complements each other to achieve goals together
- Flexibility – for an optimal work-life balance
- Flexible fee system – additionally rewards your individual performance and provides for old age if desired
Are you ready to take on this interesting and responsible role and grow with us? Then we look forward to receiving your application documents, stating your salary expectations and possible starting date.
Additional information:
Requirements for the applicant:
Advanced knowledge of: Customer Relationship Management (CRM)
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Berater CRM (m/w/d) Arbeitgeber: Heinrich-Heine-Universität Düsseldorf
Kontaktperson:
Heinrich-Heine-Universität Düsseldorf HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Berater CRM (m/w/d)
✨Tip Number 1
Familiarize yourself with CAS genesisWorld, as it's the primary software used in this role. Understanding its features and functionalities will give you a significant edge during the interview process.
✨Tip Number 2
Highlight any previous experience you have with CRM systems, especially in the SME sector. Be prepared to discuss specific projects where you successfully implemented solutions or improved processes.
✨Tip Number 3
Demonstrate your analytical thinking skills by preparing examples of how you've solved complex problems in past roles. This will show your potential employer that you can handle the analytical demands of the job.
✨Tip Number 4
Since the role involves customer contact and teamwork, practice articulating your communication style. Being able to convey your ideas clearly and confidently will be crucial in both interviews and client interactions.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Berater CRM (m/w/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the CRM Consultant position. Understand the key responsibilities and required qualifications, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with CRM systems, especially if you have worked with CAS genesisWorld or similar software. Mention specific projects where you implemented solutions or managed customer relationships.
Showcase Your Skills: Demonstrate your analytical thinking and project management skills in your application. Provide examples of how you've successfully managed projects or improved processes in past roles, particularly in the SME sector.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are interested in working with mpl Software GmbH and how you can contribute to their success.
Wie du dich auf ein Vorstellungsgespräch bei Heinrich-Heine-Universität Düsseldorf vorbereitest
✨Understand CRM Fundamentals
Make sure you have a solid grasp of customer relationship management concepts. Be prepared to discuss how you've applied these principles in past projects, especially in the SME sector.
✨Showcase Your Analytical Skills
During the interview, highlight your analytical thinking abilities. Provide examples of how you've analyzed business processes and developed solution concepts in previous roles.
✨Demonstrate Project Management Experience
Be ready to talk about your experience managing software implementation projects. Discuss specific challenges you faced and how you overcame them, particularly in relation to CRM systems.
✨Emphasize Teamwork and Communication
Since the role involves intensive teamwork and customer contact, share examples of successful collaborations. Highlight your communication skills and how they contributed to project success.
