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- Aufgaben: Support partners by solving technical issues and driving continuous improvement in our solutions.
- Arbeitgeber: Join Zalando's B2B brand, ZEOS, simplifying e-commerce across Europe.
- Mitarbeitervorteile: Be part of a diverse team with opportunities for growth and impact.
- Warum dieser Job: Shape the future of fulfillment in a connected world while working with cutting-edge technology.
- Gewünschte Qualifikationen: Strong problem-solving skills, SQL proficiency, and clear communication are essential.
- Andere Informationen: Inclusive hiring process; we welcome all identities and backgrounds.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
THE ROLE & THE TEAM
Europe may seem like a single market, but it\’s actually a mix of diverse local markets , each with its own language, currency, payment methods, and shopping habits. For brands and retailers, expanding across countries means navigating multiple sales channels, logistics providers, and evolving consumer expectations — a complex challenge that requires smart solutions.
That’s where ZEOS , Zalando’s B2B brand , comes in. We simplify e-commerce with an operating system that integrates logistics, smart software, and scalable services , making cross-border selling effortless .
Backed by Zalando’s expertise in fulfilling orders for over 50 million customers , ZEOS is not just bigger, but smarter — optimizing stock , deliveries, and sustainability by reducing unnecessary shipments and packaging .
Your Role in Making This Vision a Reality
As a Senior Product Operations Manager , you will play a key role in ensuring that our partners receive efficient support , allowing them to focus on growth . You\’ll work closely with Product, Engineering, and Operations teams to prevent recurring issues and drive continuous improvement in our solutions.
If you’re passionate about technology, problem-solving, and impact at scale , join us in shaping the future of fulfillment in an increasingly connected world .
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion – one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
What We’re Looking For
Must-Have Skills & Experience
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Strong problem-solving and analytical thinking skills – able to diagnose complex technical issues and communicate them effectively.
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SQL proficiency – experience with joins, large datasets, query optimization, nested queries, and event-based data analysis.
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Independence & Proactivity – capable of driving onboarding, learning quickly, and engaging with stakeholders to push investigations forward.
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Clear and structured communication skills – able to translate technical problems into clear business impacts and vice versa.
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Stakeholder management – experience working in a corporate setting with multiple teams across departments.
Nice-to-Have Skills
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Knowledge of REST APIs – experience working with Postman or similar tools.
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Python (Pandas) – for deeper data analysis and automation.
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Microservices and event-driven architecture – understanding how these systems communicate and how to troubleshoot them.
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Partner-facing experience – conducting workshops or training for external business users.
ABOUT ZALANDO
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Please note that all applications must be completed using the online form – we do not accept applications via email.
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Senior Product Operations Specialist/ Senior Tech Support Specialist - ZEOS (all genders) Arbeitgeber: Zalando GmbH
Kontaktperson:
Zalando GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Product Operations Specialist/ Senior Tech Support Specialist - ZEOS (all genders)
✨Tip Number 1
Familiarize yourself with Zalando's B2B brand, ZEOS, and its unique approach to e-commerce. Understanding their operating system and how it integrates logistics and software will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Brush up on your SQL skills, especially focusing on complex queries and data analysis. Being able to showcase your proficiency in handling large datasets and optimizing queries can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlighting your experience in collaborating across departments will demonstrate your ability to thrive in a corporate setting like Zalando.
✨Tip Number 4
If you have experience with REST APIs or Python, be ready to discuss specific projects where you utilized these skills. This knowledge can give you an edge, especially since they are listed as nice-to-have skills for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Product Operations Specialist/ Senior Tech Support Specialist - ZEOS (all genders)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Product Operations Specialist position. Understand the key responsibilities and required skills, especially around problem-solving, SQL proficiency, and stakeholder management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with technical problem-solving, SQL, and any relevant tools like Postman or Python. Use specific examples to demonstrate how you've successfully tackled similar challenges in the past.
Tailor Your Application: Customize your application materials to reflect the language and values of ZEOS and Zalando. Show your passion for technology and e-commerce, and how you can contribute to their mission of simplifying cross-border selling.
Follow Application Guidelines: Ensure that you submit your application through the online form as specified. Avoid including personal details like your picture, age, or marital status, and focus on showcasing why you're a great fit for the role.
Wie du dich auf ein Vorstellungsgespräch bei Zalando GmbH vorbereitest
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've diagnosed complex technical issues. Highlight your analytical thinking and how you effectively communicated solutions to stakeholders.
✨Demonstrate SQL Proficiency
Since SQL is a must-have skill, be ready to talk about your experience with large datasets, query optimization, and event-based data analysis. Consider preparing a few examples of queries you've written or optimized.
✨Communicate Clearly and Structurally
Practice translating technical problems into business impacts. This role requires clear communication, so think of ways to explain complex concepts simply and effectively.
✨Engage with Stakeholders
Discuss your experience in stakeholder management and how you've worked across departments. Share examples of how you've driven onboarding or engaged with teams to push investigations forward.
