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- Aufgaben: Troubleshoot audio infrastructure solutions and provide technical support in a global environment.
- Arbeitgeber: Join Lawo, a leading innovator in audio, video, and control solutions for broadcasting.
- Mitarbeitervorteile: Enjoy flexible hours, remote work, attractive salary, and perks like E-Bike leasing and daily catering.
- Warum dieser Job: Be part of a motivated team, work with cutting-edge technology, and make an impact in broadcasting.
- Gewünschte Qualifikationen: Degree in audio/network engineering or relevant experience; broadcasting knowledge is a plus.
- Andere Informationen: Opportunities for travel, language courses, and fun employee events await you!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.
GROW WITH US! To strengthen our team, we have an immediate opening for a
Customer Support Engineer Audio Infrastructure (m/f/x)
YOUR KEY RESPONSIBILITIES
- You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products.
- You will work in an agile team environment as part of our Professional Service Group, focusing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota).
- To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application and system knowledge.
- You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company.
- Analyzing systems, performing system updates and health checks, both remotely and on-site, will be part of your job.
YOUR PROFILE
- You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and ideally have expertise in the field of broadcasting and/or IT technology.
- Experience in the broadcast industry would be of advantage, as would be a good knowledge about Media Networks in broadcast technology with a focus on radio audio infrastructure and its integration into media network solutions.
- Having worked with Lawo products, particularly with the radio consoles and the associated audio devices, would also be beneficial.
- You have a proactive approach and work independently, in a timely, structured and reliable manner.
- You are a team player with a customer-oriented attitude and customer service skills.
- You have excellent oral and written communication skills, are fluent in English (a must) and ready for domestic and international travel.
OUR OFFER
- A highly motivated team and an international environment.
- Flexible working hours and home office days.
- Attractive salary with additional benefits.
- Company pension scheme.
- Language courses and other training opportunities.
- Daily catering with a wide range of dishes.
- Sun terrace for breaks.
- Employee Events.
- Foosball table and band rehearsal room.
- E-Bike Leasing.
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Customer Support Engineer Audio Infrastructure (m/f/x) Arbeitgeber: Lawo AG
Kontaktperson:
Lawo AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Engineer Audio Infrastructure (m/f/x)
✨Tip Number 1
Familiarize yourself with Lawo's products, especially their radio consoles and audio devices. Understanding the specific features and functionalities of these products will give you an edge during interviews and help you demonstrate your technical expertise.
✨Tip Number 2
Stay updated on the latest trends in audio infrastructure and broadcasting technology. This knowledge will not only enhance your conversations with potential employers but also show your commitment to the industry and your proactive approach.
✨Tip Number 3
Highlight any experience you have with incident management and troubleshooting in network-based environments. Be prepared to discuss specific examples where you've successfully resolved issues, as this is a key responsibility for the role.
✨Tip Number 4
Emphasize your customer service skills and team-oriented mindset. Prepare to share instances where you've worked collaboratively to support customers or internal teams, as this aligns with the company's focus on customer success.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Engineer Audio Infrastructure (m/f/x)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Engineer position at Lawo. Understand the key responsibilities and required skills, especially in audio infrastructure and broadcasting.
Highlight Relevant Experience: In your application, emphasize any relevant experience you have in audio and network engineering, particularly in the broadcast industry. Mention specific projects or roles where you utilized Lawo products or similar technologies.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the requirements of the job. Use keywords from the job description, such as 'customer-oriented attitude' and 'proactive approach', to align your application with what Lawo is looking for.
Wie du dich auf ein Vorstellungsgespräch bei Lawo AG vorbereitest
✨Show Your Technical Expertise
Be prepared to discuss your experience with audio and network engineering. Highlight any specific projects or roles where you dealt with broadcast technology, especially if you've worked with Lawo products.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and incident management, be ready to share examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasize Team Collaboration
This position requires working in an agile team environment. Share experiences that showcase your ability to work well with others, support colleagues, and contribute to a positive team dynamic.
✨Prepare for Customer Interaction Scenarios
As customer support is a key aspect of the role, think of examples where you've provided excellent customer service. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
